You can make a withdrawal request at any time through your Hatch account. Our exchange fee is the same as when you make a deposit, and we don't tack on any extras or minimum fees.
Once we’ve exchanged the USD to NZD, we deposit your money into your New Zealand bank account. Allow up to a week to get your money back to your bank.
Why do withdrawals take up to a week?
With Hatch, you own your shares and get a range of benefits that come with ownership. That level of control comes with a little extra behind-the-scenes logistics:
After you request a withdrawal, we wait until your USD lands in our US bank account, then we exchange it into NZD and wait for it to arrive in NZ. Finally, we send your NZD back to your bank account from ours.
We complete each step pretty quickly, but there are a few partners involved and it takes a bit of time for your money to move.
We’ll email you when your USD is being sent to our US bank account and again when your NZD is on its way to your bank account, so you know when to expect it.
Expect your Friday withdrawals to be in your NZ bank account by Wednesday
If you withdraw money anytime on Friday, our US brokerage partner DriveWealth process it after our exchange partner, World First closes for the week. This means your USD doesn't get exchanged to NZD until Monday, and usually won't arrive in our bank account until after banks close in NZ. We try to get it to your NZ bank account on Tuesday, but on rare occasions, it can be Wednesday before you see it.