On New Zealand and Australian public holidays (and weekends), banks are on holiday too. If you make a deposit while they’re closed, we won’t be able to exchange your money until the next business day. Once your money has been exchanged into USD, it should appear in your Hatch account early the next morning.

On US, public holidays, US banks and share markets may also be closed. If the US banks are closed, we won’t be able to move your money into your Hatch account, and if the share markets are closed, your buy and sell orders will stay pending until the markets reopen.

We’ll let you know about any upcoming holidays and how they’ll impact your deposits and orders.

Upcoming holidays (in NZ time):

Presidents' Day - Tuesday 16th February 2021

  • US banks and US markets closed.
  • Orders placed after 10am Saturday 13th will remain 'pending' until 3:30am on Wednesday 17th.
  • Deposits made between 2pm on Friday 12th and 2pm on Tuesday 16th will appear in your Hatch account early morning on Wednesday 17th.
  • Withdrawals requested between Friday 12th and Tuesday 16th will experience an additional one day delay.
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