If a company you've invested in gets delisted from the NYSE or Nasdaq, don't worry! It's likely that it's just moved over to the over-the-counter (OTC) markets.
If this has happened to you, then what this means is that you can no longer buy or sell shares through the Hatch app. The pricing you see in Hatch for that company will no longer update since we don't have a data feed for OTC shares.
Once a company moves to the OTC markets and you want to sell your shares, you'll just need to contact our friendly team and we can help set up the sale. DriveWealth process OTC sales at US market open each day, so if you want to sell your shares please let us know by 3pm NZST, and we can request the sale for the next morning.
Just as a heads up! We aren't able to do limit or stop orders on OTC orders, so your sale will be processed at the best available price upon market open. The fee for our broker to sell OTC shares are no different to selling any other shares on Hatch.
Since pricing won't update on the Hatch site anymore, you can keep an eye on pricing using handy websites such as Yahoo Finance or any other.
You can reach out to us by email at firstname.lastname@example.org