Hatch experienced a technical hiccup in the early hours of Feb 19 2021.
19 Feb 2021 - 7:48am: Here's what we know so far. The issue was at Hatch's end and your money and shares are kept entirely separate. During the outage no one was able to access the Hatch app. The cause was quite technical but it was most likely due to a temporary (and non planned) blockage on our servers. More to come.
19 Feb 2021 - 7:48am: Hatch is back online. We'll post a full debrief as soon as we can.
19 Feb 2021 - 7:44am: Our engineers are attempting to bring Hatch back online over the next few minutes.
19 Feb 2021 - 7:19am: Some answers to common questions:
- We don't know yet when Hatch will be back online, but our engineers are working on it.
- We believe the issue is at our end, which means any existing orders should be completed (or pending) as expected. We can't confirm this yet.
- We can't place orders on your behalf while Hatch is unavailable
19 Feb 2021 - 6:56am: No further updates but our support team are working to answer all emails as quickly as possible.
19 Feb 2021 - 6:00am: Our support team turned on maintenance so Hatch won't be accessible.
19 Feb 2021 - 3:59am: Hatch started to experience some outages. Our engineers were alerted.