# Hatch | Help Centre > Help and answers from the Hatch Team ## Getting Started - [How do I sign up to Hatch?](http://help.hatchinvest.nz/en/articles/1800841-how-do-i-sign-up-to-hatch.md): Hatch sign up is 100% online, contact our team for support signing up - [Providing source of wealth and source of funds](http://help.hatchinvest.nz/en/articles/6480519-providing-source-of-wealth-and-source-of-funds.md): Under New Zealand Law, we are required to see evidence of where your money comes from - [What do I need to open a Hatch account?](http://help.hatchinvest.nz/en/articles/1800853-what-do-i-need-to-open-a-hatch-account.md): Things you need to have ready to complete signing up to Hatch - [Can I sign up to Hatch if I’m not a Kiwi?](http://help.hatchinvest.nz/en/articles/1800854-can-i-sign-up-to-hatch-if-i-m-not-a-kiwi.md): If you're living in New Zealand, you're a Kiwi to us! - [How do I get an image or PDF of my bank statement?](http://help.hatchinvest.nz/en/articles/2331916-how-do-i-get-an-image-or-pdf-of-my-bank-statement.md): Screenshot or download a statement from internet banking or your mobile banking app, or just take a photo of a paper statement - [How do I certify a copy of a foreign passport?](http://help.hatchinvest.nz/en/articles/3961731-how-do-i-certify-a-copy-of-a-foreign-passport.md): For your passport to be considered fully certified, follow the steps below - [What is the maximum file size I can upload to verify my details?](http://help.hatchinvest.nz/en/articles/5552338-what-is-the-maximum-file-size-i-can-upload-to-verify-my-details.md): You can upload a PDF, photo or screenshot with a maximum file size of 10MB - [Can I sign up if I am a tax resident of another country?](http://help.hatchinvest.nz/en/articles/2156102-can-i-sign-up-if-i-am-a-tax-resident-of-another-country.md): Yes! In most cases you can - [Do you offer trust or joint accounts?](http://help.hatchinvest.nz/en/articles/2374802-do-you-offer-trust-or-joint-accounts.md): Yes we offer trusts accounts but not yet joint accounts - [Get verified: Please confirm your Driver's Licence details](http://help.hatchinvest.nz/en/articles/5018113-get-verified-please-confirm-your-driver-s-licence-details.md): You're asked to confirm your Driver's Licence details if there was a typo when you entered them into Hatch - [Get verified: Please confirm your legal name](http://help.hatchinvest.nz/en/articles/5018066-get-verified-please-confirm-your-legal-name.md): You're asked to confirm your legal name if the name you entered in Hatch is different to what's on your Driver’s Licence or Passport - [Why do I need to upload a bank statement after I've deposited?](http://help.hatchinvest.nz/en/articles/5361218-why-do-i-need-to-upload-a-bank-statement-after-i-ve-deposited.md): If we can't confirm you're you, there's an extra security step before you can start investing - [How do I provide proof of address?](http://help.hatchinvest.nz/en/articles/16032776-how-do-i-provide-proof-of-address.md): We may need you to upload a document for our team to verify you live in New Zealand. - [New to investing?](http://help.hatchinvest.nz/en/articles/3348413-new-to-investing.md): Some tips for dipping your toes into the share markets - [There are so many companies available on Hatch, how do I choose?](http://help.hatchinvest.nz/en/articles/3367565-there-are-so-many-companies-available-on-hatch-how-do-i-choose.md): How to choose what companies and ETFs to buy shares in - [Can I transfer my USD and US shares into Hatch?](http://help.hatchinvest.nz/en/articles/3160711-can-i-transfer-my-usd-and-us-shares-into-hatch.md): It's easy to transfer your existing shares to Hatch and we accept USD in some cases ## Using Hatch - [How does Hatch work with the different time zone of the US share markets?](http://help.hatchinvest.nz/en/articles/2156247-how-does-hatch-work-with-the-different-time-zone-of-the-us-share-markets.md): Market open times: NZ and US time - [How do I give feedback about Hatch?](http://help.hatchinvest.nz/en/articles/5798871-how-do-i-give-feedback-about-hatch.md): We're keen to hear any feedback, good or bad! - [Can I use Hatch overseas?](http://help.hatchinvest.nz/en/articles/8026697-can-i-use-hatch-overseas.md) - [What happens to my payments and orders on public holidays?](http://help.hatchinvest.nz/en/articles/2156238-what-happens-to-my-payments-and-orders-on-public-holidays.md): Christmas, New years, Easter, Labour day, Queens Birthday, Thanksgiving etc may delay your deposit, withdrawals and orders! - [What is an ‘inactive’ account?](http://help.hatchinvest.nz/en/articles/10258716-what-is-an-inactive-account.md): If you never log into your Hatch account, even if you own shares, it may be considered inactive. - [How do price alerts work?](http://help.hatchinvest.nz/en/articles/11727001-how-do-price-alerts-work.md): Hatch can email you when an investment hits a price you specify - [Why use a Watchlist?](http://help.hatchinvest.nz/en/articles/11955929-why-use-a-watchlist.md): How to get the most from your watchlists and price alerts - [Do you have watchlists?](http://help.hatchinvest.nz/en/articles/2950538-do-you-have-watchlists.md): With Hatch, you can easily watch your favourite shares until you are ready to buy. - [How do I read Hatch charts?](http://help.hatchinvest.nz/en/articles/16030777-how-do-i-read-hatch-charts.md): Hatch offers basic price charts as well as advanced features like candlesticks and trading volume - [How does Hatch calculate my portfolio returns?](http://help.hatchinvest.nz/en/articles/3186583-how-does-hatch-calculate-my-portfolio-returns.md): There are multiple ways to show your investment returns, we've picked two. - [Do I own my shares?](http://help.hatchinvest.nz/en/articles/1804597-do-i-own-my-shares.md): Yes - and you get voting rights and the ability to transfer to and from other providers - [How can I see what shares I own?](http://help.hatchinvest.nz/en/articles/2272606-how-can-i-see-what-shares-i-own.md): You can see all the shares you own in your Hatch portfolio - [Why is there no ‘buy’ button for the investment I’m interested in?](http://help.hatchinvest.nz/en/articles/2157083-why-is-there-no-buy-button-for-the-investment-i-m-interested-in.md): When shares can be sold but not bought - [What is average cost price?](http://help.hatchinvest.nz/en/articles/14466063-what-is-average-cost-price.md): Average cost price represents the amount you paid per share to buy your current holdings. It is shown on your portfolio and holdings pages, and used to calculate returns. - [How do I deposit money into my Hatch account?](http://help.hatchinvest.nz/en/articles/2156213-how-do-i-deposit-money-into-my-hatch-account.md): Using mobile or internet banking to transfer money from an NZ bank account is the easiest way to fund your Hatch account - [Can I deposit USD?](http://help.hatchinvest.nz/en/articles/4491494-can-i-deposit-usd.md): Yes! You can deposit from most USD accounts and here’s what you need to know and do - [When can I expect my deposit to be ready to invest?](http://help.hatchinvest.nz/en/articles/2156219-when-can-i-expect-my-deposit-to-be-ready-to-invest.md): Deposit early in the day to give your money the best chance of being ready to invest that same evening. - [What is a Money Market Fund?](http://help.hatchinvest.nz/en/articles/4620308-what-is-a-money-market-fund.md): Money Market Funds are a place to store money before investing it - [Does my bank affect when my deposit arrives in my Hatch account?](http://help.hatchinvest.nz/en/articles/5533579-does-my-bank-affect-when-my-deposit-arrives-in-my-hatch-account.md): Most banks are fast, some are a little slower. The time it takes for us to receive your deposit depends on the NZ bank you’re with. - [How do I deposit money from my Hnry account?](http://help.hatchinvest.nz/en/articles/3514795-how-do-i-deposit-money-from-my-hnry-account.md) - [Will I know my exchange rate before I deposit or withdraw?](http://help.hatchinvest.nz/en/articles/2156191-will-i-know-my-exchange-rate-before-i-deposit-or-withdraw.md): You’ll see an estimated exchange rate in Hatch when you deposit or withdraw money - [Approved banks for first time deposits](http://help.hatchinvest.nz/en/articles/14681924-approved-banks-for-first-time-deposits.md): First time deposits must come from NZ registered banks - [How do I withdraw money from my Hatch account?](http://help.hatchinvest.nz/en/articles/2156233-how-do-i-withdraw-money-from-my-hatch-account.md): Make a withdrawal request from your Hatch account to kickstart the process - [How long do withdrawals take?](http://help.hatchinvest.nz/en/articles/2156236-how-long-do-withdrawals-take.md): It can take up to four business days for your USD to be exchanged into NZD - [Can I cancel my withdrawal?](http://help.hatchinvest.nz/en/articles/2667244-can-i-cancel-my-withdrawal.md): Withdrawals cannot be cancelled - [Where can I see all my transactions?](http://help.hatchinvest.nz/en/articles/2156211-where-can-i-see-all-my-transactions.md): Find everything you need in the ‘Reports’ section of Hatch - [Why has my account balance changed?](http://help.hatchinvest.nz/en/articles/2297573-why-has-my-account-balance-changed.md): Why your account balance might be different than expected - [Do I get a confirmation when my order is completed?](http://help.hatchinvest.nz/en/articles/1804728-do-i-get-a-confirmation-when-my-order-is-completed.md): You’ll receive email notifications as your order is updated - [What does it mean if my order has been partially filled?](http://help.hatchinvest.nz/en/articles/2157077-what-does-it-mean-if-my-order-has-been-partially-filled.md): Your order can be completed in more than one transaction - [What’s the minimum order amount?](http://help.hatchinvest.nz/en/articles/2156243-what-s-the-minimum-order-amount.md): There’s no minimum order amount - [How do I cancel an order?](http://help.hatchinvest.nz/en/articles/2157088-how-do-i-cancel-an-order.md) - [What is a good faith violation \(GFV\)?](http://help.hatchinvest.nz/en/articles/2157134-what-is-a-good-faith-violation-gfv.md): Got a notification about a good faith violation? Here's what they are and how to avoid them - [What is extended hours trading?](http://help.hatchinvest.nz/en/articles/15527907-what-is-extended-hours-trading.md): Hatch offers the ability to place orders into pre-market and after-market trading sessions - [How do I change my contact details?](http://help.hatchinvest.nz/en/articles/4472044-how-do-i-change-my-contact-details.md): We can help change your email, phone or street address. - [How do I reset my password?](http://help.hatchinvest.nz/en/articles/2366569-how-do-i-reset-my-password.md): How to reset a forgotten password, or update your password - [Can I close my account?](http://help.hatchinvest.nz/en/articles/9519213-can-i-close-my-account.md): We'll be sad to see you go! But we'll make the process as smooth as possible - [What is Sharesight and how can I connect it to Hatch?](http://help.hatchinvest.nz/en/articles/3670356-what-is-sharesight-and-how-can-i-connect-it-to-hatch.md): Sharesight makes it easier to keep track of your shares across multiple portfolios. - [Why are my Hatch trades made before my Sharesight opening balance not syncing on my Sharesight?](http://help.hatchinvest.nz/en/articles/7061900-why-are-my-hatch-trades-made-before-my-sharesight-opening-balance-not-syncing-on-my-sharesight.md): Hatch activity before your Opening Balance date or before you connected your Hatch and Sharesight will not automatically sync - [What happens if I've been manually adding my Hatch trades to Sharesight and then connect through Hatch?](http://help.hatchinvest.nz/en/articles/3761047-what-happens-if-i-ve-been-manually-adding-my-hatch-trades-to-sharesight-and-then-connect-through-hatch.md): How to avoid duplicate transactions in Sharesight - [Why are my total returns different in Sharesight and Hatch?](http://help.hatchinvest.nz/en/articles/3761044-why-are-my-total-returns-different-in-sharesight-and-hatch.md): Hatch and Sharesight calculate your total returns a little differently. - [Why don’t the numbers on my Sharesight FIF report match the Hatch FIF report?](http://help.hatchinvest.nz/en/articles/6086042-why-don-t-the-numbers-on-my-sharesight-fif-report-match-the-hatch-fif-report.md): ​There are a few reasons why your FIF income may look different in Hatch and Sharesight. - [Why is the average cost price of my shares different in Hatch and Sharesight?](http://help.hatchinvest.nz/en/articles/4023804-why-is-the-average-cost-price-of-my-shares-different-in-hatch-and-sharesight.md) - [What happens if I disconnect my Hatch and Sharesight portfolios?](http://help.hatchinvest.nz/en/articles/3761050-what-happens-if-i-disconnect-my-hatch-and-sharesight-portfolios.md): Hatch will no longer send your trades to Sharesight, but the information already in Sharesight won't change - [How do I export past trade data to Sharesight?](http://help.hatchinvest.nz/en/articles/12030668-how-do-i-export-past-trade-data-to-sharesight.md): You can use Hatch’s exports to load your historic data into Sharesight - [How can I connect Hatch to another app?](http://help.hatchinvest.nz/en/articles/16241822-how-can-i-connect-hatch-to-another-app.md): You can connect your Hatch account to Pocketsmith or other apps partnered with Akahu via API ## Investing - [Can I short shares through Hatch?](http://help.hatchinvest.nz/en/articles/3941535-can-i-short-shares-through-hatch.md): Shorting enables investors to bet against the share markets - [What happens to my shares if a company I've invested in gets delisted from the NYSE or Nasdaq?](http://help.hatchinvest.nz/en/articles/4472069-what-happens-to-my-shares-if-a-company-i-ve-invested-in-gets-delisted-from-the-nyse-or-nasdaq.md): If a company you've invested in gets delisted from the NYSE or Nasdaq - [Why do the US share markets halt trading?](http://help.hatchinvest.nz/en/articles/3779233-why-do-the-us-share-markets-halt-trading.md): Circuit breakers temporarily halt trading when share prices hit predefined levels. - [Can I place two sell orders for the same shares?](http://help.hatchinvest.nz/en/articles/3963411-can-i-place-two-sell-orders-for-the-same-shares.md): You aren't allowed to have two pending orders to sell the same shares - [Why aren't some companies or ETFs listed?](http://help.hatchinvest.nz/en/articles/4484545-why-aren-t-some-companies-or-etfs-listed.md): The company or ETF first needs to meet our brokers requirements! - [Do you have filters?](http://help.hatchinvest.nz/en/articles/12135199-do-you-have-filters.md): When browsing for investments, Hatch offers some handy filters to aid you in narrowing your search. Read on for more details about our filter types. - [Uninvested funds](http://help.hatchinvest.nz/en/articles/13181613-uninvested-funds.md): We’ve moved away from the Money Market Fund - [ETF alternatives to money market funds](http://help.hatchinvest.nz/en/articles/13383197-etf-alternatives-to-money-market-funds.md) - [What is a market order?](http://help.hatchinvest.nz/en/articles/3623218-what-is-a-market-order.md): Buy and sell shares as soon as possible at the best available price - [What's a limit order?](http://help.hatchinvest.nz/en/articles/2542712-what-s-a-limit-order.md): Limit orders allow you to set the price you want to buy or sell shares for - [Why was my order cancelled or rejected?](http://help.hatchinvest.nz/en/articles/4048863-why-was-my-order-cancelled-or-rejected.md): Orders can be automatically cancelled or rejected for a few reasons - you won’t be charged any fees if your order isn’t filled! - [What's the difference between a market order and a limit order?](http://help.hatchinvest.nz/en/articles/2539901-what-s-the-difference-between-a-market-order-and-a-limit-order.md): Market orders are the fastest and easiest way to buy and sell, limit orders let you control the price - [What are stop-buy orders?](http://help.hatchinvest.nz/en/articles/3932761-what-are-stop-buy-orders.md): How to buy shares if you're anticipating an increase in price - [Why use stop-buy orders?](http://help.hatchinvest.nz/en/articles/3952514-why-use-stop-buy-orders.md): Stop-buy orders help you buy shares are prices rise - [What are stop-loss orders?](http://help.hatchinvest.nz/en/articles/3932767-what-are-stop-loss-orders.md): How to sell shares if you're anticipating a drop in price - [Why use stop-loss orders?](http://help.hatchinvest.nz/en/articles/3952797-why-use-stop-loss-orders.md): Stop-losses can help you protect your profits and reduce your losses - [What's the difference between limit orders and stop-loss/stop-buy orders?](http://help.hatchinvest.nz/en/articles/3963531-what-s-the-difference-between-limit-orders-and-stop-loss-stop-buy-orders.md): We look at the implications of using these two different order types - [What is an IPO?](http://help.hatchinvest.nz/en/articles/5525363-what-is-an-ipo.md): An IPO is the process where a company creates new shares which are then listed on the share markets to raise money - [What is a Special Purpose Acquisition Company \(SPAC\)?](http://help.hatchinvest.nz/en/articles/5495250-what-is-a-special-purpose-acquisition-company-spac.md): SPACs were Wall Street's hottest trend in 2020 delivering newly listed companies into investor's pockets. - [FAQs for SpaceX](http://help.hatchinvest.nz/en/articles/15453435-faqs-for-spacex.md): What to expect when SpaceX goes public - [What are the fees for Auto-invest?](http://help.hatchinvest.nz/en/articles/13539621-what-are-the-fees-for-auto-invest.md): We support investing regularly with reduced fees for auto-invest - [Auto-invest FAQs](http://help.hatchinvest.nz/en/articles/13615028-auto-invest-faqs.md): Hatch Auto-invest can be a great time-saving tool for many investors, so we want to help you understand the ins and outs of how it works - [What is Auto-invest?](http://help.hatchinvest.nz/en/articles/13539479-what-is-auto-invest.md): Auto-invest can take cost, effort, and emotion out of building your portfolio - [What is dollar-based investing?](http://help.hatchinvest.nz/en/articles/2360970-what-is-dollar-based-investing.md) - [What’s a fractional share?](http://help.hatchinvest.nz/en/articles/1804762-what-s-a-fractional-share.md): Fractional shares are portions of a whole share of a company or ETF - [Do I receive dividends on fractional shares?](http://help.hatchinvest.nz/en/articles/1804766-do-i-receive-dividends-on-fractional-shares.md): Yes. You receive a dividend payment based on the fraction of the share that you own. - [Do I get voting rights on my shares?](http://help.hatchinvest.nz/en/articles/1804768-do-i-get-voting-rights-on-my-shares.md): Your full shares have voting rights, so you can have your say - [Why is my fractional order total different to what I expected?](http://help.hatchinvest.nz/en/articles/2310033-why-is-my-fractional-order-total-different-to-what-i-expected.md) - [What are warrants and how do they work on Hatch?](http://help.hatchinvest.nz/en/articles/5507693-what-are-warrants-and-how-do-they-work-on-hatch.md): Warrants are a security issued by a company, and you can sell them through Hatch - [What is an ETF \(Exchange Traded Fund\)?](http://help.hatchinvest.nz/en/articles/3110813-what-is-an-etf-exchange-traded-fund.md): ETFs allow investors to buy a basket of shares in a single order. - [What does 'liquid' mean?](http://help.hatchinvest.nz/en/articles/3623370-what-does-liquid-mean.md): Basically, liquidity refers to how frequently shares in a company or ETF are traded - [What’s the difference between Berkshire Hathaway Class A and Class B shares?](http://help.hatchinvest.nz/en/articles/3472241-what-s-the-difference-between-berkshire-hathaway-class-a-and-class-b-shares.md) - [Investing in Inverse ETFs](http://help.hatchinvest.nz/en/articles/11405447-investing-in-inverse-etfs.md): Also called a short ETF or bear ETF, an inverse ETF is designed to go up in value when its target market goes down - [What’s a dividend?](http://help.hatchinvest.nz/en/articles/2156227-what-s-a-dividend.md): A dividend is a way companies choose to share profits with their shareholders - not all companies pay dividends - [How do dividends get paid out?](http://help.hatchinvest.nz/en/articles/2156230-how-do-dividends-get-paid-out.md): Companies can choose to pay dividends every quarter or annually - [How dividend reinvestment works](http://help.hatchinvest.nz/en/articles/14628715-how-dividend-reinvestment-works.md): Hatch offers automatic dividend reinvestment \(known as DRIP or DRP\) through our partner Drivewealth ## Pricing and Fees - [What are your fees?](http://help.hatchinvest.nz/en/articles/1804694-what-are-your-fees.md): Simple, transparent and fair pricing to help Kiwis put more money to work - [Why doesn't Hatch offer $0 brokerage?](http://help.hatchinvest.nz/en/articles/3550387-why-doesn-t-hatch-offer-0-brokerage.md): Businesses always make money, you just don't always know how. - [How do you calculate your exchange fees?](http://help.hatchinvest.nz/en/articles/3898497-how-do-you-calculate-your-exchange-fees.md): Our exchange \(aka FX\) fees are simple and transparent \(with no minimums!\) - [Do I get charged an exchange rate fee on every transaction?](http://help.hatchinvest.nz/en/articles/1804704-do-i-get-charged-an-exchange-rate-fee-on-every-transaction.md): No. You will only be charged an exchange fee when you deposit or withdraw money ## Kids Accounts - [Who can open a Hatch Kids Account?](http://help.hatchinvest.nz/en/articles/4471963-who-can-open-a-hatch-kids-account.md): To start, only legal guardians can create a Kids Account, but anyone can contribute to it! - [How do you open a Kids Account?](http://help.hatchinvest.nz/en/articles/4471967-how-do-you-open-a-kids-account.md): We like to keep life straightforward, so you don’t need a lot - [What are the fees with opening and using a Kids Account?](http://help.hatchinvest.nz/en/articles/4785447-what-are-the-fees-with-opening-and-using-a-kids-account.md): Children enjoy super low fees to buy and sell shares - [Who will manage my Kids Accounts?](http://help.hatchinvest.nz/en/articles/4471984-who-will-manage-my-kids-accounts.md): You'll be in charge of your Kids Accounts - [How do I create a Kids Account if I don't have a New Zealand birth certificate or guardianship order?](http://help.hatchinvest.nz/en/articles/4840656-how-do-i-create-a-kids-account-if-i-don-t-have-a-new-zealand-birth-certificate-or-guardianship-order.md): You can usually still create a Kids Account even if your child doesn't have a NZ birth certificate or guardianship order! - [How many Kids Accounts can I create?](http://help.hatchinvest.nz/en/articles/4471981-how-many-kids-accounts-can-i-create.md): You can create an account for each child you're the legal guardian for - [Can I move money/shares from my account to my Kids Account?](http://help.hatchinvest.nz/en/articles/4471970-can-i-move-money-shares-from-my-account-to-my-kids-account.md): Yes! Just get in touch with us - [Who can deposit money into a Kids Account?](http://help.hatchinvest.nz/en/articles/4472019-who-can-deposit-money-into-a-kids-account.md): Anyone! - [How do I withdraw money from my Kids Accounts?](http://help.hatchinvest.nz/en/articles/4471992-how-do-i-withdraw-money-from-my-kids-accounts.md): The same way you withdraw money from your own Hatch Account - [How does tax work on Kids Accounts?](http://help.hatchinvest.nz/en/articles/4471975-how-does-tax-work-on-kids-accounts.md): Your Kids Account is theirs, so any tax owed is theirs too - [What will happen to my Kids Accounts when my child turns 18?](http://help.hatchinvest.nz/en/articles/4785438-what-will-happen-to-my-kids-accounts-when-my-child-turns-18.md): They'll be able to sign up to their own Hatch account and transfer their shares - [Can children get top-ups for referrals?](http://help.hatchinvest.nz/en/articles/4472020-can-children-get-top-ups-for-referrals.md): Absolutely! ## Tax Centre - [What do I need to do at tax time for my Hatch investments?](http://help.hatchinvest.nz/en/articles/2938269-what-do-i-need-to-do-at-tax-time-for-my-hatch-investments.md): How to make sure tax time is sorted for your overseas investments \(spoiler: it’s very straight forward for most of us\) - [What do I need to do with my Hatch income at tax time?](http://help.hatchinvest.nz/en/articles/2938272-what-do-i-need-to-do-with-my-hatch-income-at-tax-time.md): The process may differ depending on how much you have invested overseas \(more or less than $50,000 NZD\). - [Do I need to pay tax on my dividends?](http://help.hatchinvest.nz/en/articles/2277744-do-i-need-to-pay-tax-on-my-dividends.md): Your US tax on your Hatch dividends is sorted for you, but you may have to pay tax on your dividends in NZ. - [Do I need to pay tax when I sell my shares?](http://help.hatchinvest.nz/en/articles/2277763-do-i-need-to-pay-tax-when-i-sell-my-shares.md): You may or may not need to pay tax. It depends on your situation and Hatch gives you all the information you need. - [Do I have to file a tax return if I’m under the $200 NZD dividend threshold?](http://help.hatchinvest.nz/en/articles/6086176-do-i-have-to-file-a-tax-return-if-i-m-under-the-200-nzd-dividend-threshold.md): Probably not. If your total untaxed income is under the threshold you likely won’t need to file a tax return. - [Can you tell me how much tax I have to pay?](http://help.hatchinvest.nz/en/articles/6091428-can-you-tell-me-how-much-tax-i-have-to-pay.md): We would if we could, but we only know about your Hatch investments. - [Do I have to pay tax in the US?](http://help.hatchinvest.nz/en/articles/5101481-do-i-have-to-pay-tax-in-the-us.md): For most Hatch investors US tax is sorted for you. - [US Partnership investments](http://help.hatchinvest.nz/en/articles/6834012-us-partnership-investments.md): The IRS apply a 10% withholding tax to the sale of US Publicly Traded Partnership \(PTP\) investments - [What are W-8BEN and W9 tax forms?](http://help.hatchinvest.nz/en/articles/2277766-what-are-w-8ben-and-w9-tax-forms.md): Depending on your tax residency, a compulsory W-8BEN or W9 form will be completed on your behalf to ensure you pay the right tax in the US. - [Can I claim a credit on the US tax I've already paid?](http://help.hatchinvest.nz/en/articles/6098741-can-i-claim-a-credit-on-the-us-tax-i-ve-already-paid.md): In most cases, yes. But there are some catches you should know about. - [Updating your US tax info](http://help.hatchinvest.nz/en/articles/6822683-updating-your-us-tax-info.md): If you've been with Hatch for three years \(woohoo!\), it’s time to make sure your US tax info is current. - [Tax on American Depositary Receipts \(ADRs\)](http://help.hatchinvest.nz/en/articles/2677296-tax-on-american-depositary-receipts-adrs.md): American Depositary Receipts \(ADRs\) were introduced in 1927 as an easier way to invest in foreign companies through the US share markets. - [What is a Foreign Investment Fund \(FIF\)?](http://help.hatchinvest.nz/en/articles/5101483-what-is-a-foreign-investment-fund-fif.md): Foreign Investment Funds \(FIF\) are types of overseas investments. - [What do I do with my Foreign Investment Funds \(FIF\) calculation?](http://help.hatchinvest.nz/en/articles/5337349-what-do-i-do-with-my-foreign-investment-funds-fif-calculation.md): How to use Hatch's FIF calculations to complete your NZ tax return - [If I fall under the FIF rules, do I have to include my overseas dividend income separately in my tax return?](http://help.hatchinvest.nz/en/articles/6086177-if-i-fall-under-the-fif-rules-do-i-have-to-include-my-overseas-dividend-income-separately-in-my-tax-return.md): No, you won’t need to - it’s included in your Foreign Investment Funds \(FIF\) income. - [How do I work out what foreign tax credit I’m entitled to if I’m a FIF taxpayer?](http://help.hatchinvest.nz/en/articles/6106461-how-do-i-work-out-what-foreign-tax-credit-i-m-entitled-to-if-i-m-a-fif-taxpayer.md): If you’re paying FIF tax, working out your tax credits requires info that Hatch doesn’t know, so this guide will help you work it out. - [CFC FIF disclosure](http://help.hatchinvest.nz/en/articles/14698117-cfc-fif-disclosure.md): If you hold a controlling interest in a Controlled Foreign Company - [Can I buy the FIF Report even if the FIF rules don’t apply to me?](http://help.hatchinvest.nz/en/articles/6086183-can-i-buy-the-fif-report-even-if-the-fif-rules-don-t-apply-to-me.md): You certainly can. - [Does the Hatch FIF report tell me how much tax I have to pay?](http://help.hatchinvest.nz/en/articles/6086178-does-the-hatch-fif-report-tell-me-how-much-tax-i-have-to-pay.md): No, but it calculates your FIF income, which you can use to determine the amount of tax you need to pay. - [How the Hatch FIF report calculates FIF income](http://help.hatchinvest.nz/en/articles/6311622-how-the-hatch-fif-report-calculates-fif-income.md): A guide to the CV and FDR income calculations - [Understanding FIF transaction types](http://help.hatchinvest.nz/en/articles/6126072-understanding-fif-transaction-types.md): How we interpret your transaction data when calculating your FIF income - [What is investment cost?](http://help.hatchinvest.nz/en/articles/6086095-what-is-investment-cost.md): Investment cost is the cost price you paid for your investments - [What’s included in my investment cost?](http://help.hatchinvest.nz/en/articles/6086102-what-s-included-in-my-investment-cost.md): Your investment cost includes the cost price of the shares you’ve purchased and your available balance. - [Is my investment cost the same as my portfolio value?](http://help.hatchinvest.nz/en/articles/6086123-is-my-investment-cost-the-same-as-my-portfolio-value.md): No. Your investment cost doesn’t include gains or losses on your investments. - [Does my investment cost include gains or losses on my investments?](http://help.hatchinvest.nz/en/articles/6086166-does-my-investment-cost-include-gains-or-losses-on-my-investments.md): No. Your investment cost doesn’t include gains or losses on your investments. - [Can exchange rate changes cause my investment cost to go over $50,000 NZD?](http://help.hatchinvest.nz/en/articles/6086196-can-exchange-rate-changes-cause-my-investment-cost-to-go-over-50-000-nzd.md): Changes to the exchange rate won’t impact your investment cost on shares you own. - [Does my investment cost decrease when I withdraw my available balance?](http://help.hatchinvest.nz/en/articles/6091351-does-my-investment-cost-decrease-when-i-withdraw-my-available-balance.md): Yes. Your investment cost will be impacted by withdrawals. - [Are Australian shares included in my investment cost or FIF income calculations?](http://help.hatchinvest.nz/en/articles/6086190-are-australian-shares-included-in-my-investment-cost-or-fif-income-calculations.md): No. Most Australian shares are exempt from the FIF rules, and we exclude all exempt shares. - [How does Hatch calculate my investment cost?](http://help.hatchinvest.nz/en/articles/6086113-how-does-hatch-calculate-my-investment-cost.md): Your investment cost is calculated using end of day exchange rates and your USD investment cost from our broker. - [Does transferring shares to or from Hatch impact my investment cost?](http://help.hatchinvest.nz/en/articles/6264678-does-transferring-shares-to-or-from-hatch-impact-my-investment-cost.md): Share transfers may cause your investment cost estimation to be incorrect in Hatch. - [Which exchange rates are used to calculate the NZD value of my investment cost?](http://help.hatchinvest.nz/en/articles/6086189-which-exchange-rates-are-used-to-calculate-the-nzd-value-of-my-investment-cost.md): We use exchange rates from the European Central Bank. - [How often is my investment cost updated on my current year Tax Reports page?](http://help.hatchinvest.nz/en/articles/6086173-how-often-is-my-investment-cost-updated-on-my-current-year-tax-reports-page.md): If you haven’t gone over the $50,000 NZD FIF threshold, your investment cost will be updated every time you refresh the tax report page. - [Why do you only show the peak investment cost when I've gone above the FIF threshold and not before?](http://help.hatchinvest.nz/en/articles/6086124-why-do-you-only-show-the-peak-investment-cost-when-i-ve-gone-above-the-fif-threshold-and-not-before.md): We show your current investment cost so you can track how close to the $50,000 NZD threshold you are. - [What types of income aren’t automatically taxed in New Zealand?](http://help.hatchinvest.nz/en/articles/5101269-what-types-of-income-aren-t-automatically-taxed-in-new-zealand.md): Some types of income are not taxed before you receive the money. This income may need to be included in an individual tax return. - [How do I work out the Jurisdiction of my investments for my tax return?](http://help.hatchinvest.nz/en/articles/7894466-how-do-i-work-out-the-jurisdiction-of-my-investments-for-my-tax-return.md): Jurisdiction is the country or territory your income comes from - [What is a share dealer/trader?](http://help.hatchinvest.nz/en/articles/5101482-what-is-a-share-dealer-trader.md): If you’re considered a ‘trader’ instead of an investor, you may have to pay tax on any profits when you sell shares - [What does investing for a profit mean?](http://help.hatchinvest.nz/en/articles/2938280-what-does-investing-for-a-profit-mean.md): If you purchase shares with the intention to sell them at a profit, rather than earning dividend income from holding them - [Can I claim a tax credit on American Depositary Receipts \(ADRs\)?](http://help.hatchinvest.nz/en/articles/6143350-can-i-claim-a-tax-credit-on-american-depositary-receipts-adrs.md): In most cases, yes. But there are some additional things to consider. - [Understanding your Hatch tax reports: where we get the data from](http://help.hatchinvest.nz/en/articles/2938281-understanding-your-hatch-tax-reports-where-we-get-the-data-from.md): There are a lot of things we need to take into account when providing tax numbers for you. - [Foreign Shares and Double Tax Agreements \(DTAs\) or Tax Treaties](http://help.hatchinvest.nz/en/articles/14698254-foreign-shares-and-double-tax-agreements-dtas-or-tax-treaties.md) ## Security and Privacy - [Where are my shares and money held?](http://help.hatchinvest.nz/en/articles/2156133-where-are-my-shares-and-money-held.md): Your money and shares are always yours and are protected no matter what happens - [Why does Hatch need to know my employment and financial details?](http://help.hatchinvest.nz/en/articles/6735921-why-does-hatch-need-to-know-my-employment-and-financial-details.md): We need to gather this information about you for regulatory purposes - [Why do I need to do a biometric ID check?](http://help.hatchinvest.nz/en/articles/6958436-why-do-i-need-to-do-a-biometric-id-check.md): We sometimes require a biometric identification check for security or compliance purposes - [What can I do to make sure my Hatch account is secure?](http://help.hatchinvest.nz/en/articles/3063738-what-can-i-do-to-make-sure-my-hatch-account-is-secure.md): Strong passwords and two-factor authentication keep your Hatch account secure. - [Is my money insured if you go under?](http://help.hatchinvest.nz/en/articles/1804594-is-my-money-insured-if-you-go-under.md): Yes, through the Securities Investor Protection Corporation \(SIPC\) in the US - [How does Hatch keep my money and data secure?](http://help.hatchinvest.nz/en/articles/5396249-how-does-hatch-keep-my-money-and-data-secure.md): From the moment you sign up, your money and information are secure and protected - [What happens to my Hatch account if I pass away?](http://help.hatchinvest.nz/en/articles/7170598-what-happens-to-my-hatch-account-if-i-pass-away.md): We have careful processes that make sure your Hatch account is safe and handled securely after your death - [Which web browsers can I use Hatch on?](http://help.hatchinvest.nz/en/articles/8674395-which-web-browsers-can-i-use-hatch-on.md): How to check and update your browser so Hatch runs smoothly and securely - [How to tell if an email or message is really from Hatch](http://help.hatchinvest.nz/en/articles/11935710-how-to-tell-if-an-email-or-message-is-really-from-hatch.md): Here are some ways to keep your account safe by looking out for phishing attempts - [Keeping an eye out for scams!](http://help.hatchinvest.nz/en/articles/12466582-keeping-an-eye-out-for-scams.md): How to avoid scams and staying safe while investing. - [What is two factor authentication?](http://help.hatchinvest.nz/en/articles/8636562-what-is-two-factor-authentication.md): Two factor authentication \(2FA\) using an app or SMS adds an extra layer of security to your Hatch account - [How do I set up two-factor authentication for Hatch?](http://help.hatchinvest.nz/en/articles/2996776-how-do-i-set-up-two-factor-authentication-for-hatch.md): Guide to setting up an authenticator app or SMS for 2FA - [I’ve lost my phone! How do I sign in?](http://help.hatchinvest.nz/en/articles/3063752-i-ve-lost-my-phone-how-do-i-sign-in.md): You can use your recovery 2FA method, or your previously saved backup codes. - [Can I get 2FA codes on more than one device?](http://help.hatchinvest.nz/en/articles/3063756-can-i-get-2fa-codes-on-more-than-one-device.md): Yes, just scan the QR code with an authenticator app on every device you want to use, or set up multiple 2FA methods for multiple devices. - [How do I set up two-factor authentication for Hatch without a phone?](http://help.hatchinvest.nz/en/articles/11880550-how-do-i-set-up-two-factor-authentication-for-hatch-without-a-phone.md): Only have your computer? You can still benefit from increased security with 2FA on Hatch. - [How can I login faster with 2FA?](http://help.hatchinvest.nz/en/articles/12350659-how-can-i-login-faster-with-2fa.md): If manually entering your email and password, then finding and entering your 2FA code is too much hassle, we understand! - [How do I set up Passkeys?](http://help.hatchinvest.nz/en/articles/12370927-how-do-i-set-up-passkeys.md): To optimise your login speed and security, set up a passkey to access Hatch with one look or touch - [What are Passkeys?](http://help.hatchinvest.nz/en/articles/12370866-what-are-passkeys.md): A quicker and more secure way to sign-in, passkeys let you use the security features on your device to sign into apps or websites ## Hatch Overview - [What is Hatch?](http://help.hatchinvest.nz/en/articles/1804666-what-is-hatch.md): Hatch is a digital financial platform - [Is Hatch the right investment platform for me?](http://help.hatchinvest.nz/en/articles/1804668-is-hatch-the-right-investment-platform-for-me.md): Hatch gives you the control to invest in US shares. We don’t give financial advice but we provide the tools to confidently grow your wealth. - [What are the US share markets and why invest in them?](http://help.hatchinvest.nz/en/articles/3153536-what-are-the-us-share-markets-and-why-invest-in-them.md): Simply put, the US share markets are the biggest share markets in the world. - [What companies and ETFs can I invest in through Hatch?](http://help.hatchinvest.nz/en/articles/1804667-what-companies-and-etfs-can-i-invest-in-through-hatch.md): Access full and fractional shares in companies and ETFs listed on the US share markets - [Does Hatch help me decide what to buy and sell?](http://help.hatchinvest.nz/en/articles/1800861-does-hatch-help-me-decide-what-to-buy-and-sell.md): Hatch doesn’t provide any investment advice, we just give you access to the US share markets - [Do you have a mobile app?](http://help.hatchinvest.nz/en/articles/2366584-do-you-have-a-mobile-app.md): There isn't a native Hatch app, but we've got some tricks for using Hatch on your phone - [How does Hatch make money?](http://help.hatchinvest.nz/en/articles/1721826-how-does-hatch-make-money.md): Hatch makes money from fees - [How do I contact you?](http://help.hatchinvest.nz/en/articles/1804674-how-do-i-contact-you.md): We'd love to chat! - [Does Hatch have a referral programme?](http://help.hatchinvest.nz/en/articles/4170118-does-hatch-have-a-referral-programme.md): Yes! Help us share the love - [About Hatch](http://help.hatchinvest.nz/en/articles/3121552-about-hatch.md): Learn about Hatch and our powerhouse global backing - [Who is FNZ?](http://help.hatchinvest.nz/en/articles/5619834-who-is-fnz.md): From their Wellington roots, FNZ has grown into a global financial powerhouse. - [Who are DriveWealth?](http://help.hatchinvest.nz/en/articles/1804672-who-are-drivewealth.md): Hatch connects to DriveWealth to help deliver our service - [Contact details for Hatch and other key contacts](http://help.hatchinvest.nz/en/articles/15267439-contact-details-for-hatch-and-other-key-contacts.md)