It can take 2–4 business days for your USD to be exchanged into NZD and show in your New Zealand bank account.
🚨 Important: In some situations, such as public holidays, the withdrawal process can take longer. Delays may also occur due to inter-bank processing times or withdrawals submitted late in the day, which may start processing on the next business day.
Why does it take so long?
There are a few steps required to get your money back to your bank account. First your USD needs to land in our US bank account, then we exchange it into NZD and wait for it to arrive in NZ. Finally, we need to send your NZD back to your bank account. Withdrawals submitted late in the day may take longer to process as they are generally processed from the next business day.
We complete each step pretty quickly, but it takes a bit of time for your money to physically move.
We’ll email you when your USD is being sent to our US bank account and again when your NZD is on its way to your bank account, so you know when to expect it. This includes emails for the specific stages: when the USD is being processed and transferred to Hatch's US bank account and when the NZD is on its way to your New Zealand bank account.