Firstly, we promise this isn't us being difficult. There are very strict regulations that require us to collect a bank statement from you if we can't verify you through our automated process.
We really don't need to see your account balances or transactions, so if you don't want to share them, you can crop out everything. But we will need to see clearly:
Your name, address and bank account number
Your bank's name and logo
The statement date
From your desktop or laptop:
Sign into your internet banking - make sure it's your own bank account (not a business or trust account)
You should be able to find a PDF statement for the bank account you'll deposit money from. But because every bank does things slightly differently, you may not. If so, get in touch and we'll help you
Open the PDF statement
Then you've got two options, screenshot or download the statement. It's up to you if you want to crop out or blur your balance and transactions - we don't need to see them
Upload the screenshot/PDF to Hatch
From email (on your mobile or desktop):
Find an email from your bank with a statement attached
Open the statement PDF attachment
Then you can screenshot or download it (downloading can be a bit trickier on iPhones). It's up to you if you want to crop out or blur your balance and transactions - we don't need to see them
Upload the screenshot/PDF to Hatch
From your mobile banking app:
Unfortunately, not all banks offer statements on their mobile banking apps. If not, you can screenshot a bank statement that's been emailed to you, or you may have to complete your verification at a desktop/laptop computer
Open your banking app - make sure it's your own bank account (not a business or trust account)
Find a bank statement and open it - they can be a little hidden (for example, ANZ has them under 'documents')
Take a screenshot. It's up to you if you want to crop out or blur your balance and transactions - we don't need to see them
Upload the screenshot to Hatch
From your paper statement:
Take a picture of the statement on your mobile (make sure it includes the required information)
Sign in to Hatch on your mobile and upload the image
Then you're ready for us to verify your bank account.