Also known as two step verification (2SV) or multi factor authentication (MFA), two factor authentication adds an additional step when you sign in: you enter a unique code generated by an authenticator app or sent to your phone. This extra security step can keep your account safe from unauthorised access if someone were to gain access to your email account and/or your Hatch password.
💡 Note: Hatch recommends using app-based 2FA for the highest level of security, but some users may find SMS more convenient while still providing increased security compared to password alone.
Hatch requires that new customers enable 2FA before opening an investment Hatch requires that new customers enable 2FA before opening an investment account so that your funds and personal data are best protected from the get-go. You'll be prompted to set this up and choose your preferred method after you first sign in. We recommend setting up a recovery 2FA method to use anytime your default method is inaccessible, to keep your login experience seamless.
Set up 2FA
If you’re an existing Hatch customer you can set up 2FA at any time from the settings area in-app, once you’re there just click Two factor authentication and you’ll be guided through the process. Note that once you’ve turned 2FA on, you won’t be able to turn it off again, but you can add a new device/phone number at any time, or switch your default method.
Multi-Device Login with 2FA
Once you enable 2FA, you'll be able to login to any device using the unique codes from your authenticator app, or sent to your phone. This ensures that your account remains secure while still offering the flexibility to access it from your phone, tablet, or PC.