Hatch

Your money and shares are always yours and are protected no matter what happens

Where are my shares and money held?

We need to gather this information about you for regulatory purposes

Why does Hatch need to know my employment and financial details?

We sometimes require a biometric identification check for security or compliance purposes

Why do I need to do a biometric ID check?

Strong passwords and two-factor authentication keep your Hatch account secure.

What can I do to make sure my Hatch account is secure?

Yes, through the Securities Investor Protection Corporation (SIPC) in the US

Is my money insured if you go under?

From the moment you sign up, your money and information are secure and protected

How does Hatch keep my money and data secure?

We have careful processes that make sure your Hatch account is safe and handled securely after your death

What happens to my Hatch account if I pass away?

How to check and update your browser so Hatch runs smoothly and securely

Which web browsers can I use Hatch on?

Here are some ways to keep your account safe by looking out for phishing attempts

How to tell if an email or message is really from Hatch

Security Incident 20 August 2025

How to avoid scams and staying safe while investing.

Keeping an eye out for scams!

Support

Product team

How we keep your data and money safe. Find out more about 2FA. 

Security and Privacy

Two factor authentication (2FA) using an app or SMS adds an extra layer of security to your Hatch account

What is two factor authentication?

Guide to setting up an authenticator app or SMS for 2FA

How do I set up two-factor authentication for Hatch?

If you saved your backup codes when you setup 2FA, you can use one of these. Otherwise you’ll need to contact us for assistance.

I’ve lost my phone! How do I sign in?

Yes, just scan the QR code with an authenticator app on every device you want to use

Can I get 2FA codes on more than one device?

Only have your computer? You can still benefit from increased security with 2FA on Hatch.

How do I set up two-factor authentication for Hatch without a phone?

If manually entering your email and password, then finding and entering your 2FA code is too much hassle, you can set up auto-fill.

How can I login faster with 2FA?

How to setup and use two factor authentication with Hatch

Two Factor Authentication (2FA)

Hatch App

Find answers and get help from Intercom Support and Community Experts

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