Updating your personal details
If you'd like to change your phone number, email address, or registered street address, send us an email to hello@hatchinvest.nz and the team will help to update this for you. For security reasons, any changes to account details are done with the help of our customer services team.
💡 Note: When reaching out to our team, please be sure to send us a message from the email address currently registered to your Hatch account.
What if I've been locked out of my email inbox?
If you've been locked out of your current email inbox and can't send a message from your registered email address, just reach out to our friendly team via our chat feature on the bottom right of our home page, or email us from an alternative email address.
🚨 Important: Before we can make changes, we may need to chat with you on the phone to run through some security questions.
Changing your address with share registries
If you own shares directly through a registry, it is your responsibility to inform the share registries of your new address. Share registries will only accept instructions from the registered shareholder. You should be aware that if there are discrepancies between your contact details and the address held by the share registries, there may be delays in settling trades and/or paying funds to your bank account.