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Two Factor Authentication (2FA)
How do I set up two-factor authentication for Hatch?
How do I set up two-factor authentication for Hatch?

Two-factor authentication keeps your account extra secure.

Support avatar
Written by Support
Updated this week

Two-factor authentication keeps your account extra secure. Also known as two-step verification (2SV) or multi-factor authentication (MFA), it adds an additional step when you sign in: you enter a unique code generated by an authenticator app.

Hatch requires that new customers enable 2FA before opening an investment account so that your funds and personal data are best protected from the get-go. You'll be prompted to set this up after you first sign in.

Here's how it works:

1. What you need to get started

Download an authenticator app to your mobile, desktop or tablet (e.g. Authy, Google Authenticator, Microsoft Authenticator). 

2. Link Hatch to your Authenticator app

After you've downloaded an authenticator app, click here to set up two-step authentication with Hatch.

  1. Either scan the QR code from your authenticator app with your device's camera or, if you don't have a camera, manually add the 32-character set up key

  2. Once you've scanned the QR code, your app will show you a 6-digit code. Enter this into the box below the QR code and click 'Turn on two-factor authentication'

Troubleshooting tips:

  • 2FA codes refresh every minute and can only be used once, make sure your code hasn't expired and that you haven't already tried using it.

  • If you previously had Hatch added to your authenticator app and are resetting your 2FA, you may need to delete your previous setup first.

3. Strongly recommended: Save your back-up codes!

Print your Hatch back-up codes, or save them somewhere safe (not on the same device as your authenticator app).

  • You can use these codes to sign in to Hatch when you’re away from your device, or if you ever lose, restore, or damage it.

  • Each code can only be used once and if you get new codes, all existing codes will stop working.

4. You're ready to sign in with two-factor authentication

After you set up your authenticator app and connected it to Hatch, use it to generate a code each time you sign in:

  1. Enter your email and password like normal, and click 'sign in'

  2. Launch the authentication app to generate a random 6-digit code

  3. Type the 6-digit code into the authentication field in Hatch. Click 'Verify'

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