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I’ve lost my phone! How do I sign in?

If you saved your backup codes when you setup 2FA, you can use one of these. Otherwise you’ll need to contact us for assistance.

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Written by Support
Updated over a week ago

If you still have your backup codes

Use a backup code to log in to Hatch, you can enter this in the same box you normally enter 2FA codes.

Once you’re logged in, if you have an alternate phone or other device to receive codes on, you should reset your 2FA as soon as possible - you’ll need to use another backup code to complete this.

If you've lost your backup codes

Contact us and we can help you regain access to your Hatch account.

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