If you still have your one-time codes
Use one-time codes to sign in and disable two-step authentication in Hatch. This stops the authentication app on your lost mobile, desktop or tablet from generating valid codes.
You can then re-enable two-step authentication and set it up on a new authentication app. Once it's set up, you can continue to use two-step authentication on Hatch like normal.
If you've lost your one-time codes
Contact us and we can help you regain access to your Hatch account.