If you still have your one-time codes

Use one-time codes to sign in and disable two-step authentication in Hatch. This stops the authentication app on your lost mobile, desktop or tablet from generating valid codes.

You can then re-enable two-step authentication and set it up on a new authentication app. Once it's set up, you can continue to use two-step authentication on Hatch like normal.

If you've lost your one-time codes

Contact us and we can help you regain access to your Hatch account.

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