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Can I close my account?

We'll be sad to see you go! But we'll make the process as smooth as possible

Support avatar
Written by Support
Updated over a week ago

If Hatch isn't quite right for you, or you're not ready to invest yet, you might be looking to close your account.

How do I close my account?

Before you close your Hatch account you will need to;

  • Sell your investments

  • Withdraw your money to a verified NZ bank account (make sure your balance is $0)

After doing this, you can contact one of our team to help you through the process.

What does closing my account mean?

Your account can be inactive, but you don't necessarily need to close it. When you request your account be closed, a few things happen;

  • Our broker DriveWealth will close your account.

  • You won't be able to log in to your Hatch account

  • You'll no longer receive general updates about Hatch and what we're up to

We won't totally cut ties with you, unless you want to! You'll still get our market newsletters, unless you unsubscribe from them, and we won't remove you from the Hatch Investor's Club Facebook community.

Can I leave my account open?

If you have transferred to another broker, or sold your shares and withdrawn your funds, your account will remain open unless you request for it to be closed. If you think you might use Hatch again in the future, feel free to leave your account open, it won't cost you anything.

However, if your account has a zero balance and you're inactive (not logging in, or depositing) for 12 months, it will be deactivated.

Not ready to start investing yet?

If you don’t feel ready to start investing in the share markets right now – you’re not alone! To set you up for success when you're ready to invest, check out some of our free resources;

  • The Hatch Getting Started Course is for beginner investors. Ten minutes a day over ten days can help you feel more confident about investing.

Transferring to another platform

If you're looking at transferring your shares to another broker, contact our team and they will help you through the process. Many of our investors use Hatch alongside another broker, so we keep your account open unless you ask for it to be closed.

How do I contact you?

We're online Monday to Friday, 9am to 5pm. You can send us a chat message through the Hatch website, email us at, or you can book a call at a time that suits you for one of the team to call you back.

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