Yes! You can open a Hatch account if you’re a New Zealand tax resident, living in New Zealand - even if you don't have a NZ Passport of Driver's Licence.
If you have a NZ driver's licence or NZ passport, you can finish the verification process quickly, and completely online.
If you have a foreign passport
If you have a foreign passport, we need a bit more info to get you up and running. All you need to do is follow the 4 steps below and we'll have you up and running in no time:
1. Sign up to Hatch like normal
2. Complete the online process to verify your identity: instructions below
When we ask you to enter the following ID details (as a placeholder):
Select 'New Zealand Driver's Licence'
Enter: DL000000 ('What's your driver's licence number?')
Enter: 123 ('And the version number?')
Then complete the rest of the form with your correct information.
At the end, you'll get a message saying "We need some time to verify your details". That just means we've received your info and we're waiting for the extra documents (as outlined below).
3. Upload a certified copy of your passport
It can be a PDF, photo or screenshot. Your passport needs to clearly show:
Your full name
Your passport number
Your date of birth
The issue and expiry dates
The country it was issued in
The certification information on the document needs to include:
A certification date within the last 3 months
The certifier's name
The certifier's occupation
The certifier's signature
The date of certification
A statement confirming that the document is a 'True Copy' and 'True Likeness' of you
IMPORTANT: you may need to ask the certifier to ensure they add the 'True Likeness' statement - this is important for us to be able to confirm your passport is yours. Please note that we're unable to accept online/electronic certifications.
4. Upload proof of your home address
You can send us a photo, screenshot or PDF that shows:
Your address in New Zealand
The issue date (in the last 12 months)
The issuing organisation's logo
We can accept documents from these New Zealand organisations:
Bank or financial institution
Power or phone company
Government department (e.g., tax return, vehicle registration, rates)
GP or hospital
Landlord (e.g., tenancy agreement)
Employer (e.g., pay slips)
School or tertiary institution