IMPORTANT: We keep your money and shares secure and protected. But keeping your money secure is your responsibility too: What you can do to keep your Hatch account secure.
Is my data secure?
Before you sign up to Hatch, we’ll ask you to read and agree to our Hatch terms and privacy. There we outline what information we hold, what’s held by DriveWealth, and why it’s needed. DriveWealth also has their own privacy policy that describes how your personal information is kept safe.
All the data on Hatch is encrypted and securely stored with Amazon Web Services (AWS).
Is my money secure?
We work hard to keep your money secure, and we have multiple measures in place to take the time to verify who you are and identify potential fraudulent activity. This includes:
When you sign up to Hatch we ask for a few personal details to comply with New Zealand and US law - including your NZ Driver Licence, NZ passport or foreign passport. This is so we know that it’s the real you investing and not someone impersonating you
When you want to withdraw your money from Hatch, it’s converted to NZD and can only be sent to your named, verified NZ bank account
How we build security checks into Hatch
We have built security into every aspect of the Hatch platform. Every new feature is reviewed and tested to maintain the highest level of security. We don’t ‘move fast and break things’, and we use independent security experts to test our systems every few months.
We use automated security testing and are notified in the event of a common vulnerability exposure (CVE) on Hatch. Any third parties that Hatch connects to - to hold your money, shares and personal information - follow robust security practices and undergo regular security audits.
Need help?
If you want a hand setting up 2FA (two-step authentication) on your account, talk to our friendly customer success team. And if you see unusual activity on your account, contact us immediately at hello@hatchinvest.nz.