All Collections
Security and Privacy
Two Factor Authentication (2FA)
I’ve lost my two-factor authentication app! How do I sign in?
I’ve lost my two-factor authentication app! How do I sign in?

If you've got a back-up code, you can use that, otherwise you'll need to contact us

Support avatar
Written by Support
Updated over a week ago

If you still have your one-time codes

Use one-time codes to sign in and disable two-factor authentication in Hatch. This stops the authentication app on your lost mobile, desktop or tablet from generating valid codes.

You can then re-enable two-factor authentication and set it up on a new authentication app. Once it's set up, you can continue to use two-step authentication on Hatch like normal.

Note: 2FA is also known as two-step verification (2SV) or multi-factor authentication (MFA).

If you've lost your one-time codes

Contact us and we can help you regain access to your Hatch account.

Did this answer your question?