Using Hatch | FAQs

Using Hatch

Everything you need to know about deposits and withdrawals, orders and how Hatch works.

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21 articles in this collection
Written by Kristen Lunman, Caitlyn Parker, Dylan Sweetensen and 1 other

Do you have watchlists?

With Hatch, you can easily watch your favourite shares until you are ready to buy.

Written by Kristen Lunman
Updated over a week ago

How does Hatch calculate my portfolio returns?

There are multiple ways to show your investment returns, we've picked two.

Written by Natalie Ferguson
Updated over a week ago

Can I cancel my withdrawal?

Withdrawals can be cancelled for a period of time after being requested.

Written by Dylan Sweetensen
Updated over a week ago

How does Hatch work with the different timezone of the US share markets?

Market open times: NZ and US time

Written by Caitlyn Parker
Updated over a week ago

How can I see what shares I own?

You can see all the shares you own in your Hatch portfolio

Written by Caitlyn Parker
Updated over a week ago

How do I reset my password?

How to reset a forgotten password, or update your password

Written by Natalie Ferguson
Updated over a week ago

Deposits and withdrawals

How do I deposit money in my Hatch account?

Deposit money from internet banking, phone banking or at a branch

Written by Caitlyn Parker
Updated over a week ago

An extra step for Co-operative bank accounts

Co-operative bank doesn't provide us with the information we need to ensure you are depositing money from your own personal account.

Written by Natalie Ferguson
Updated over a week ago

Will I know my exchange rate before I deposit or withdraw?

You’ll see an estimated exchange rate in Hatch when you deposit or withdraw money

Written by Caitlyn Parker
Updated over a week ago

How long does it take for my money to appear in my Hatch account?

It can take up to 3 working days to exchange your money

Written by Caitlyn Parker
Updated over a week ago

How do I withdraw money from my Hatch account?

Make a withdrawal request from your Hatch account to kickstart the process

Written by Caitlyn Parker
Updated over a week ago

How long do withdrawals take?

It can take up to 4 working days for your USD to be exchanged into NZD

Written by Caitlyn Parker
Updated over a week ago

What happens to my payments on Public holidays?

Non-business days, Christmas, New years, Easter, Waitangi, 4th July, Labour day, Queens birthday, Thanks Giving.

Written by Caitlyn Parker
Updated over a week ago

Transactions and account balance

Where can I see all my transactions?

Find everything you need in the ‘Reports’ section of Hatch

Written by Caitlyn Parker
Updated over a week ago

Why has my account balance changed?

Why your account balance might be different than expected

Written by Caitlyn Parker
Updated over a week ago

Orders

Do I get a confirmation when my order is completed?

You’ll receive email notifications as your order is updated

Written by Caitlyn Parker
Updated over a week ago

What does it mean if my order has been partially filled?

Your order can be completed in more than one transaction

Written by Caitlyn Parker
Updated over a week ago

Why can’t I invest my full available balance when I buy fractional shares?

When you place an order, Hatch estimates how many shares you’ll get.

Written by Caitlyn Parker
Updated over a week ago

What’s the minimum order amount?

There’s no minimum order amount

Written by Caitlyn Parker
Updated over a week ago

How do I cancel an order?

Written by Caitlyn Parker
Updated over a week ago

What is a good faith violation?

Got an email about a good faith violation? Here's how to avoid them

Written by Caitlyn Parker
Updated over a week ago