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Using Hatch
Using Hatch
Everything you need to know about deposits and withdrawals, orders and how Hatch works.
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35 articles in this collection
Written by
Kristen Lunman,
Natalie Ferguson,
Tyren Temple
and 1 other
What happens to my payments and orders on public holidays?
Christmas, New years, Easter, Labour day, Queens Birthday, Thanksgiving etc may delay your deposit, withdrawals and orders!
Written by
Natalie Ferguson
Updated over a week ago
How does Hatch work with the different timezone of the US share markets?
Market open times: NZ and US time
Written by
Natalie Ferguson
Updated over a week ago
How do I give feedback about Hatch?
We're keen to hear any feedback, good or bad!
Written by
Natalie Ferguson
Updated over a week ago
Your portfolio and shares
Why aren't some companies or ETFs listed?
The company or ETF first needs to meet our brokers requirements!
Written by
Tyren Temple
Updated over a week ago
How does Hatch calculate my portfolio returns?
There are multiple ways to show your investment returns, we've picked two.
Written by
Kristen Lunman
Updated over a week ago
Do I own my shares?
Yes - and you get voting rights and the ability to transfer to and from other providers
Written by
Natalie Ferguson
Updated over a week ago
How can I see what shares I own?
You can see all the shares you own in your Hatch portfolio
Written by
Natalie Ferguson
Updated over a week ago
Why is there no "buy" button on the Company I want to invest in?
When shares can be sold but not bought
Written by
Natalie Ferguson
Updated over a week ago
Depositing money
Does my bank impact when my deposit arrives in my Hatch account?
Most banks are fast, some are a little slower. The time it takes for us to receive your deposit depends on the NZ bank you’re with.
Written by
Tyren Temple
Updated over a week ago
What is a Money Market Fund?
Money Market Funds are a place to store money before investing it
Written by
Natalie Ferguson
Updated over a week ago
Can I deposit USD?
Yes! You can deposit from most USD accounts and here’s what you need to know and do
Written by
Kristen Lunman
Updated this week
How do I deposit money into my Hatch account?
Deposit money by transferring money from your NZ bank account
Written by
Natalie Ferguson
Updated over a week ago
How do I deposit money from my Hnry account?
Written by
Kristen Lunman
Updated over a week ago
When can I expect my deposit to be ready to invest?
Deposit early in the day to give your money the best chance of being ready to invest that same evening.
Written by
Natalie Ferguson
Updated over a week ago
Will I know my exchange rate before I deposit or withdraw?
You’ll see an estimated exchange rate in Hatch when you deposit or withdraw money
Written by
Natalie Ferguson
Updated over a week ago
Withdrawing money
Why can't I request another withdrawal?
Short answer - you can only process one withdrawal at a time.
Written by
Tyren Temple
Updated over a week ago
How do I withdraw money from my Hatch account?
Make a withdrawal request from your Hatch account to kickstart the process
Written by
Natalie Ferguson
Updated over a week ago
How long do withdrawals take?
It can take up to four business days for your USD to be exchanged into NZD
Written by
Natalie Ferguson
Updated over a week ago
Can I cancel my withdrawal?
Withdrawals can be cancelled for a period of time after being requested.
Written by
Kristen Lunman
Updated over a week ago
Transactions and account balance
Where can I see all my transactions?
Find everything you need in the ‘Reports’ section of Hatch
Written by
Natalie Ferguson
Updated over a week ago
Why has my account balance changed?
Why your account balance might be different than expected
Written by
Natalie Ferguson
Updated over a week ago
Orders
Do I get a confirmation when my order is completed?
You’ll receive email notifications as your order is updated
Written by
Natalie Ferguson
Updated over a week ago
What does it mean if my order has been partially filled?
Your order can be completed in more than one transaction
Written by
Natalie Ferguson
Updated over a week ago
What’s the minimum order amount?
There’s no minimum order amount
Written by
Natalie Ferguson
Updated over a week ago
How do I cancel an order?
Written by
Natalie Ferguson
Updated over a week ago
What is a good faith violation?
Got a notification about a good faith violation? Here's what they are and how to avoid them
Written by
Natalie Ferguson
Updated over a week ago
Partner connection - Sharesight
What is Sharesight and how can I connect it to Hatch?
Sharesight makes it easier to keep track of your shares across multiple portfolios.
Written by
Kristen Lunman
Updated over a week ago
What happens if I've been manually adding my Hatch trades to Sharesight and then connect through Hatch?
How to avoid duplicate transactions in Sharesight
Written by
Kristen Lunman
Updated over a week ago
Why are my total returns different in Sharesight and Hatch?
Hatch and Sharesight calculate your total returns a little differently.
Written by
Kristen Lunman
Updated over a week ago
Why don’t the numbers on my Sharesight FIF report match the Hatch FIF report?
There are a few reasons why your FIF income may look different in Hatch and Sharesight.
Written by
Henry Jones
Updated over a week ago
Why is the average cost price of my shares different in Hatch and Sharesight?
Written by
Kristen Lunman
Updated over a week ago
What happens if I disconnect my Hatch and Sharesight portfolios?
Hatch will no longer send your trades to Sharesight, but the information already in Sharesight won't change
Written by
Kristen Lunman
Updated over a week ago
Account and password
How do I update my registered street address?
We can help update your street address - reach out to us!
Written by
Tyren Temple
Updated over a week ago
How do I change my email address?
We can help change your email address - reach out to us!
Written by
Tyren Temple
Updated over a week ago
How do I reset my password?
How to reset a forgotten password, or update your password
Written by
Kristen Lunman
Updated over a week ago