Using Hatch | FAQs

Using Hatch

Everything you need to know about deposits and withdrawals, orders and how Hatch works.

22 articles in this collection
Written by Caitlyn Parker, Dylan Sweetensen, and Natalie Ferguson

How does Hatch work with the different timezone of the US share markets?

Market open times: NZ and US time

Written by Caitlyn Parker
Updated over a week ago

Your portfolio and shares

How does Hatch calculate my portfolio returns?

There are multiple ways to show your investment returns, we've picked two.

Written by Natalie Ferguson
Updated over a week ago

Do I own my shares?

Yes. For safety and convenience, your name is not on the share certificate

Written by Caitlyn Parker
Updated over a week ago

How can I see what shares I own?

You can see all the shares you own in your Hatch portfolio

Written by Caitlyn Parker
Updated over a week ago

Why is there no "buy" button on the share I want?

When an investment can be sold but not bought

Written by Caitlyn Parker
Updated over a week ago

Depositing money

How do I deposit money in my Hatch account?

Deposit money by transferring money from your NZ bank account

Written by Caitlyn Parker
Updated over a week ago

How do I deposit money from my Hnry account?

Written by Natalie Ferguson
Updated over a week ago

No longer required: An extra step for co-operative bank deposits

The co-op bank now provides us with the information we need!

Written by Natalie Ferguson
Updated over a week ago

Will I know my exchange rate before I deposit or withdraw?

You’ll see an estimated exchange rate in Hatch when you deposit or withdraw money

Written by Caitlyn Parker
Updated over a week ago

How long does it take for my money to appear in my Hatch account?

It can take up to 3 working days to exchange your money

Written by Caitlyn Parker
Updated over a week ago

What happens to my payments on Public holidays?

Non-business days, Christmas, New years, Easter, Waitangi, 4th July, Labour day, Queens birthday, Thanks Giving.

Written by Caitlyn Parker
Updated over a week ago

Withdrawing money

How do I withdraw money from my Hatch account?

Make a withdrawal request from your Hatch account to kickstart the process

Written by Caitlyn Parker
Updated over a week ago

How long do withdrawals take?

It can take up to 4 working days for your USD to be exchanged into NZD

Written by Caitlyn Parker
Updated over a week ago

Can I cancel my withdrawal?

Withdrawals can be cancelled for a period of time after being requested.

Written by Dylan Sweetensen
Updated over a week ago

Transactions and account balance

Where can I see all my transactions?

Find everything you need in the ‘Reports’ section of Hatch

Written by Caitlyn Parker
Updated over a week ago

Why has my account balance changed?

Why your account balance might be different than expected

Written by Caitlyn Parker
Updated over a week ago

Orders

Do I get a confirmation when my order is completed?

You’ll receive email notifications as your order is updated

Written by Caitlyn Parker
Updated over a week ago

What does it mean if my order has been partially filled?

Your order can be completed in more than one transaction

Written by Caitlyn Parker
Updated over a week ago

What’s the minimum order amount?

There’s no minimum order amount

Written by Caitlyn Parker
Updated over a week ago

How do I cancel an order?

Written by Caitlyn Parker
Updated over a week ago

What is a good faith violation?

Got an email about a good faith violation? Here's how to avoid them

Written by Caitlyn Parker
Updated over a week ago

Account and password

How do I reset my password?

How to reset a forgotten password, or update your password

Written by Natalie Ferguson
Updated over a week ago