Hatch

Christmas, New years, Easter, Labour day, Queens Birthday, Thanksgiving etc may delay your deposit, withdrawals and orders!

What happens to my payments and orders on public holidays?

All you need to know for trading and depositing money to Hatch over the festive season

Christmas and New Years closures 2022/2023

How does Hatch work with the different time zone of the US share markets?

We're keen to hear any feedback, good or bad!

How do I give feedback about Hatch?

Support

Bonnie

Everything you need to know about deposits and withdrawals, orders and how Hatch works.

Using Hatch

The company or ETF first needs to meet our brokers requirements!

Why aren't some companies or ETFs listed?

There are multiple ways to show your investment returns, we've picked two.

How does Hatch calculate my portfolio returns?

Yes - and you get voting rights and the ability to transfer to and from other providers

Do I own my shares?

You can see all the shares you own in your Hatch portfolio

How can I see what shares I own?

Why is there no ‘buy’ button for the investment I’m interested in?

Your portfolio and shares

Most banks are fast, some are a little slower. The time it takes for us to receive your deposit depends on the NZ bank you’re with.

Does my bank impact when my deposit arrives in my Hatch account?

Money Market Funds are a place to store money before investing it

What is a Money Market Fund?

Yes! You can deposit from most USD accounts and here’s what you need to know and do

Can I deposit USD?

Deposit money by transferring money from your NZ bank account

How do I deposit money into my Hatch account?

How do I deposit money from my Hnry account?

Deposit early in the day to give your money the best chance of being ready to invest that same evening.

When can I expect my deposit to be ready to invest?

You’ll see an estimated exchange rate in Hatch when you deposit or withdraw money

Will I know my exchange rate before I deposit or withdraw?

Depositing money

Short answer - you can only process one withdrawal at a time.

Why can't I request another withdrawal?

Make a withdrawal request from your Hatch account to kickstart the process

How do I withdraw money from my Hatch account?

It can take up to four business days for your USD to be exchanged into NZD

How long do withdrawals take?

Can I cancel my withdrawal?

Withdrawing money

Find everything you need in the ‘Reports’ section of Hatch

Where can I see all my transactions?

Why your account balance might be different than expected

Why has my account balance changed?

Transactions and account balance

You’ll receive email notifications as your order is updated

Do I get a confirmation when my order is completed?

Your order can be completed in more than one transaction

What does it mean if my order has been partially filled?

What’s the minimum order amount?

How do I cancel an order?

Got a notification about a good faith violation? Here's what they are and how to avoid them

What is a good faith violation?

Orders

We can help update your street address - reach out to us!

How do I update my registered street address?

We can help change your email address - reach out to us!

How do I change my email address?

How to reset a forgotten password, or update your password

How do I reset my password?

Account and password

Sharesight makes it easier to keep track of your shares across multiple portfolios.

What is Sharesight and how can I connect it to Hatch?

When using an opening balance in Sharesight (instead of trade history), Hatch activity before this date will not sync automatically

Why are my Hatch trades made before my Sharesight opening balance not syncing on my Sharesight?

How to avoid duplicate transactions in Sharesight

What happens if I've been manually adding my Hatch trades to Sharesight and then connect through Hatch?

Hatch and Sharesight calculate your total returns a little differently.

Why are my total returns different in Sharesight and Hatch?

​There are a few reasons why your FIF income may look different in Hatch and Sharesight.

Why don’t the numbers on my Sharesight FIF report match the Hatch FIF report?

Why is the average cost price of my shares different in Hatch and Sharesight?

Hatch will no longer send your trades to Sharesight, but the information already in Sharesight won't change