Using Hatch | Hatch | Help Centre

What happens to my payments and orders on public holidays?

Christmas, New years, Easter, Labour day, Queens Birthday, Thanksgiving etc may delay your deposit, withdrawals and orders!

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Updated over a week ago

How does Hatch work with the different timezone of the US share markets?

Market open times: NZ and US time

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Updated over a week ago

How do I give feedback about Hatch?

We're keen to hear any feedback, good or bad!

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Your portfolio and shares

Why aren't some companies or ETFs listed?

The company or ETF first needs to meet our brokers requirements!

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Updated over a week ago

How does Hatch calculate my portfolio returns?

There are multiple ways to show your investment returns, we've picked two.

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Updated over a week ago

Do I own my shares?

Yes - and you get voting rights and the ability to transfer to and from other providers

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How can I see what shares I own?

You can see all the shares you own in your Hatch portfolio

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Why is there no ‘buy’ button for the investment I’m interested in?

When shares can be sold but not bought

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Updated over a week ago

Depositing money

Does my bank impact when my deposit arrives in my Hatch account?

Most banks are fast, some are a little slower. The time it takes for us to receive your deposit depends on the NZ bank you’re with.

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Updated over a week ago

What is a Money Market Fund?

Money Market Funds are a place to store money before investing it

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Updated over a week ago

Can I deposit USD?

Yes! You can deposit from most USD accounts and here’s what you need to know and do

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Updated over a week ago

How do I deposit money into my Hatch account?

Deposit money by transferring money from your NZ bank account

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Updated over a week ago

How do I deposit money from my Hnry account?

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Updated over a week ago

When can I expect my deposit to be ready to invest?

Deposit early in the day to give your money the best chance of being ready to invest that same evening.

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Updated over a week ago

Will I know my exchange rate before I deposit or withdraw?

You’ll see an estimated exchange rate in Hatch when you deposit or withdraw money

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Updated over a week ago

Withdrawing money

Why can't I request another withdrawal?

Short answer - you can only process one withdrawal at a time.

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Updated over a week ago

How do I withdraw money from my Hatch account?

Make a withdrawal request from your Hatch account to kickstart the process

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Updated over a week ago

How long do withdrawals take?

It can take up to four business days for your USD to be exchanged into NZD

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Can I cancel my withdrawal?

Withdrawals can be cancelled for a period of time after being requested.

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Updated over a week ago

Transactions and account balance

Where can I see all my transactions?

Find everything you need in the ‘Reports’ section of Hatch

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Updated over a week ago

Why has my account balance changed?

Why your account balance might be different than expected

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Updated over a week ago

Orders

Do I get a confirmation when my order is completed?

You’ll receive email notifications as your order is updated

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What does it mean if my order has been partially filled?

Your order can be completed in more than one transaction

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Updated over a week ago

What’s the minimum order amount?

There’s no minimum order amount

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How do I cancel an order?

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What is a good faith violation?

Got a notification about a good faith violation? Here's what they are and how to avoid them

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Updated over a week ago

Partner connection - Sharesight

What is Sharesight and how can I connect it to Hatch?

Sharesight makes it easier to keep track of your shares across multiple portfolios.

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Updated over a week ago

What happens if I've been manually adding my Hatch trades to Sharesight and then connect through Hatch?

How to avoid duplicate transactions in Sharesight

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Updated over a week ago

Why are my total returns different in Sharesight and Hatch?

Hatch and Sharesight calculate your total returns a little differently.

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Updated over a week ago

Why don’t the numbers on my Sharesight FIF report match the Hatch FIF report?

There are a few reasons why your FIF income may look different in Hatch and Sharesight.

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Updated over a week ago

Why is the average cost price of my shares different in Hatch and Sharesight?

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What happens if I disconnect my Hatch and Sharesight portfolios?

Hatch will no longer send your trades to Sharesight, but the information already in Sharesight won't change

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Updated over a week ago

Account and password

How do I update my registered street address?

We can help update your street address - reach out to us!

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Updated over a week ago

How do I change my email address?

We can help change your email address - reach out to us!

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Updated over a week ago

How do I reset my password?

How to reset a forgotten password, or update your password

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Updated over a week ago