Using Hatch
Everything you need to know about deposits and withdrawals, orders and how Hatch works.
24 articles in this collection
Written by Kristen Lunman, Natalie Ferguson, and Tyren Temple
Written by Kristen Lunman, Natalie Ferguson, and Tyren Temple
How does Hatch calculate my portfolio returns?
There are multiple ways to show your investment returns, we've picked two.
Written by Kristen Lunman
Updated over a week ago
Updated over a week ago
Do I own my shares?
Yes. For safety and convenience, your name is not on the share certificate
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
How can I see what shares I own?
You can see all the shares you own in your Hatch portfolio
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
Why is there no "buy" button on the Company I want to invest in?
When shares can be sold but not bought
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
Depositing money
How do I deposit money in my Hatch account?
Deposit money by transferring money from your NZ bank account
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
How do I deposit money from my Hnry account?
Written by Kristen Lunman
Updated over a week ago
Updated over a week ago
No longer required: An extra step for co-operative bank deposits
The co-op bank now provides us with the information we need!
Written by Kristen Lunman
Updated over a week ago
Updated over a week ago
Will I know my exchange rate before I deposit or withdraw?
You’ll see an estimated exchange rate in Hatch when you deposit or withdraw money
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
When can I expect my deposit in my Hatch account?
Deposits usually appear in your Hatch account early the next morning.
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
What happens to my payments on Public holidays?
Non-business days, Christmas, New years, Easter, Waitangi, 4th July, Labour day, Queens birthday, Thanks Giving.
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
Withdrawing money
How do I withdraw money from my Hatch account?
Make a withdrawal request from your Hatch account to kickstart the process
Written by Natalie Ferguson
Updated yesterday
Updated yesterday
How long do withdrawals take?
It can take up to 4 working days for your USD to be exchanged into NZD
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
Can I cancel my withdrawal?
Withdrawals can be cancelled for a period of time after being requested.
Written by Kristen Lunman
Updated over a week ago
Updated over a week ago
Transactions and account balance
What's the difference between 'total return' in my portfolio and the 'total' under my current holdings?
Both keep track of your performance, but track different data.
Written by Tyren Temple
Updated today
Updated today
Where can I see all my transactions?
Find everything you need in the ‘Reports’ section of Hatch
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
Why has my account balance changed?
Why your account balance might be different than expected
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
Orders
Do I get a confirmation when my order is completed?
You’ll receive email notifications as your order is updated
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
What does it mean if my order has been partially filled?
Your order can be completed in more than one transaction
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
What’s the minimum order amount?
There’s no minimum order amount
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
How do I cancel an order?
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
What is a good faith violation?
Got a notification about a good faith violation? Here's how to avoid them
Written by Natalie Ferguson
Updated yesterday
Updated yesterday