Using Hatch
Everything you need to know about deposits and withdrawals, orders and how Hatch works.
22 articles in this collection
Written by Dylan Sweetensen, Natalie Ferguson, and Jaclyn Herr
Written by Dylan Sweetensen, Natalie Ferguson, and Jaclyn Herr
How does Hatch calculate my portfolio returns?
There are multiple ways to show your investment returns, we've picked two.
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
Do I own my shares?
Yes. For safety and convenience, your name is not on the share certificate
Written by Jaclyn Herr
Updated this week
Updated this week
How can I see what shares I own?
You can see all the shares you own in your Hatch portfolio
Written by Jaclyn Herr
Updated this week
Updated this week
Why is there no "buy" button on the share I want?
When an investment can be sold but not bought
Written by Jaclyn Herr
Updated this week
Updated this week
Depositing money
How do I deposit money in my Hatch account?
Deposit money by transferring money from your NZ bank account
Written by Jaclyn Herr
Updated this week
Updated this week
How do I deposit money from my Hnry account?
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
No longer required: An extra step for co-operative bank deposits
The co-op bank now provides us with the information we need!
Written by Natalie Ferguson
Updated over a week ago
Updated over a week ago
Will I know my exchange rate before I deposit or withdraw?
You’ll see an estimated exchange rate in Hatch when you deposit or withdraw money
Written by Jaclyn Herr
Updated this week
Updated this week
How long does it take for my money to appear in my Hatch account?
It can take up to 3 working days to exchange your money
Written by Jaclyn Herr
Updated this week
Updated this week
What happens to my payments on Public holidays?
Non-business days, Christmas, New years, Easter, Waitangi, 4th July, Labour day, Queens birthday, Thanks Giving.
Written by Jaclyn Herr
Updated this week
Updated this week
Withdrawing money
How do I withdraw money from my Hatch account?
Make a withdrawal request from your Hatch account to kickstart the process
Written by Jaclyn Herr
Updated this week
Updated this week
How long do withdrawals take?
It can take up to 4 working days for your USD to be exchanged into NZD
Written by Jaclyn Herr
Updated this week
Updated this week
Can I cancel my withdrawal?
Withdrawals can be cancelled for a period of time after being requested.
Written by Dylan Sweetensen
Updated over a week ago
Updated over a week ago
Transactions and account balance
Where can I see all my transactions?
Find everything you need in the ‘Reports’ section of Hatch
Written by Jaclyn Herr
Updated this week
Updated this week
Why has my account balance changed?
Why your account balance might be different than expected
Written by Jaclyn Herr
Updated this week
Updated this week
Orders
Do I get a confirmation when my order is completed?
You’ll receive email notifications as your order is updated
Written by Jaclyn Herr
Updated this week
Updated this week
What does it mean if my order has been partially filled?
Your order can be completed in more than one transaction
Written by Jaclyn Herr
Updated this week
Updated this week
What’s the minimum order amount?
There’s no minimum order amount
Written by Jaclyn Herr
Updated this week
Updated this week
How do I cancel an order?
Written by Jaclyn Herr
Updated this week
Updated this week
What is a good faith violation?
Got an email about a good faith violation? Here's how to avoid them
Written by Jaclyn Herr
Updated this week
Updated this week