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Using Hatch
Using Hatch
Everything you need to know about deposits and withdrawals, orders and how Hatch works.
27 articles in this collection
Written by
Kristen Lunman,
Natalie Ferguson,
and
Tyren Temple
Hatch issue updates: 19 Feb 2021
Written by
Natalie Ferguson
Updated over a week ago
What happens to my payments on Public holidays?
Non-business days, Christmas, New years, Easter, Waitangi, 4th July, Labour day, Queens birthday, Thanks Giving.
Written by
Natalie Ferguson
Updated over a week ago
How does Hatch work with the different timezone of the US share markets?
Market open times: NZ and US time
Written by
Natalie Ferguson
Updated over a week ago
Your portfolio and shares
Why aren't some companies or ETFs listed?
The company or ETF first needs to meet our brokers requirements!
Written by
Tyren Temple
Updated over a week ago
How does Hatch calculate my portfolio returns?
There are multiple ways to show your investment returns, we've picked two.
Written by
Kristen Lunman
Updated over a week ago
Do I own my shares?
Yes. For safety and convenience, your name is not on the share certificate
Written by
Natalie Ferguson
Updated over a week ago
How can I see what shares I own?
You can see all the shares you own in your Hatch portfolio
Written by
Natalie Ferguson
Updated over a week ago
Why is there no "buy" button on the Company I want to invest in?
When shares can be sold but not bought
Written by
Natalie Ferguson
Updated over a week ago
Depositing money
What is a Money Market Fund?
Money Market Funds are a place to park money before investing it
Written by
Natalie Ferguson
Updated over a week ago
Can I deposit USD?
You can deposit USD, but there are a few things we need from you!
Written by
Kristen Lunman
Updated over a week ago
How do I deposit money in my Hatch account?
Deposit money by transferring money from your NZ bank account
Written by
Natalie Ferguson
Updated over a week ago
How do I deposit money from my Hnry account?
Written by
Kristen Lunman
Updated over a week ago
Will I know my exchange rate before I deposit or withdraw?
You’ll see an estimated exchange rate in Hatch when you deposit or withdraw money
Written by
Natalie Ferguson
Updated over a week ago
When can I expect my deposit in my Hatch account?
Deposits usually appear in your Hatch account early the next morning.
Written by
Natalie Ferguson
Updated over a week ago
Withdrawing money
Why can't I request another withdrawal?
Short answer - you can only process one withdrawal at a time.
Written by
Tyren Temple
Updated over a week ago
How do I withdraw money from my Hatch account?
Make a withdrawal request from your Hatch account to kickstart the process
Written by
Natalie Ferguson
Updated over a week ago
How long do withdrawals take?
It can take up to four business days for your USD to be exchanged into NZD
Written by
Natalie Ferguson
Updated over a week ago
Can I cancel my withdrawal?
Withdrawals can be cancelled for a period of time after being requested.
Written by
Kristen Lunman
Updated over a week ago
Transactions and account balance
Where can I see all my transactions?
Find everything you need in the ‘Reports’ section of Hatch
Written by
Natalie Ferguson
Updated over a week ago
Why has my account balance changed?
Why your account balance might be different than expected
Written by
Natalie Ferguson
Updated over a week ago
Orders
Do I get a confirmation when my order is completed?
You’ll receive email notifications as your order is updated
Written by
Natalie Ferguson
Updated over a week ago
What does it mean if my order has been partially filled?
Your order can be completed in more than one transaction
Written by
Natalie Ferguson
Updated over a week ago
What’s the minimum order amount?
There’s no minimum order amount
Written by
Natalie Ferguson
Updated over a week ago
How do I cancel an order?
Written by
Natalie Ferguson
Updated over a week ago
What is a good faith violation?
Got a notification about a good faith violation? Here's how to avoid them
Written by
Natalie Ferguson
Updated over a week ago
Account and password
How do I change my email address?
We can help change your email address - reach out to us!
Written by
Tyren Temple
Updated over a week ago
How do I reset my password?
How to reset a forgotten password, or update your password
Written by
Kristen Lunman
Updated over a week ago