Using Hatch | Hatch | Help Centre

What happens to my payments and orders on public holidays?

Christmas, New years, Easter, Labour day, Queens Birthday, Thanksgiving etc may delay your deposit, withdrawals and orders!

Written by Natalie Ferguson
Updated over a week ago

How does Hatch work with the different timezone of the US share markets?

Market open times: NZ and US time

Written by Natalie Ferguson
Updated over a week ago

How do I give feedback about Hatch?

We're keen to hear any feedback, good or bad!

Written by Natalie Ferguson
Updated over a week ago

Your portfolio and shares

Why aren't some companies or ETFs listed?

The company or ETF first needs to meet our brokers requirements!

Written by Tyren Temple
Updated over a week ago

How does Hatch calculate my portfolio returns?

There are multiple ways to show your investment returns, we've picked two.

Written by Kristen Lunman
Updated over a week ago

Do I own my shares?

Yes - and you get voting rights and the ability to transfer to and from other providers

Written by Natalie Ferguson
Updated over a week ago

How can I see what shares I own?

You can see all the shares you own in your Hatch portfolio

Written by Natalie Ferguson
Updated over a week ago

Why is there no "buy" button on the Company I want to invest in?

When shares can be sold but not bought

Written by Natalie Ferguson
Updated over a week ago

Depositing money

Does my bank impact when my deposit arrives in my Hatch account?

Most banks are fast, some are a little slower. The time it takes for us to receive your deposit depends on the NZ bank you’re with.

Written by Tyren Temple
Updated over a week ago

What is a Money Market Fund?

Money Market Funds are a place to store money before investing it

Written by Natalie Ferguson
Updated over a week ago

Can I deposit USD?

Yes! You can deposit from most USD accounts and here’s what you need to know and do

Written by Kristen Lunman
Updated this week

How do I deposit money into my Hatch account?

Deposit money by transferring money from your NZ bank account

Written by Natalie Ferguson
Updated over a week ago

How do I deposit money from my Hnry account?

Written by Kristen Lunman
Updated over a week ago

When can I expect my deposit to be ready to invest?

Deposit early in the day to give your money the best chance of being ready to invest that same evening.

Written by Natalie Ferguson
Updated over a week ago

Will I know my exchange rate before I deposit or withdraw?

You’ll see an estimated exchange rate in Hatch when you deposit or withdraw money

Written by Natalie Ferguson
Updated over a week ago

Withdrawing money

Why can't I request another withdrawal?

Short answer - you can only process one withdrawal at a time.

Written by Tyren Temple
Updated over a week ago

How do I withdraw money from my Hatch account?

Make a withdrawal request from your Hatch account to kickstart the process

Written by Natalie Ferguson
Updated over a week ago

How long do withdrawals take?

It can take up to four business days for your USD to be exchanged into NZD

Written by Natalie Ferguson
Updated over a week ago

Can I cancel my withdrawal?

Withdrawals can be cancelled for a period of time after being requested.

Written by Kristen Lunman
Updated over a week ago

Transactions and account balance

Where can I see all my transactions?

Find everything you need in the ‘Reports’ section of Hatch

Written by Natalie Ferguson
Updated over a week ago

Why has my account balance changed?

Why your account balance might be different than expected

Written by Natalie Ferguson
Updated over a week ago

Orders

Do I get a confirmation when my order is completed?

You’ll receive email notifications as your order is updated

Written by Natalie Ferguson
Updated over a week ago

What does it mean if my order has been partially filled?

Your order can be completed in more than one transaction

Written by Natalie Ferguson
Updated over a week ago

What’s the minimum order amount?

There’s no minimum order amount

Written by Natalie Ferguson
Updated over a week ago

How do I cancel an order?

Written by Natalie Ferguson
Updated over a week ago

What is a good faith violation?

Got a notification about a good faith violation? Here's what they are and how to avoid them

Written by Natalie Ferguson
Updated over a week ago

Partner connection - Sharesight

What is Sharesight and how can I connect it to Hatch?

Sharesight makes it easier to keep track of your shares across multiple portfolios.

Written by Kristen Lunman
Updated over a week ago

What happens if I've been manually adding my Hatch trades to Sharesight and then connect through Hatch?

How to avoid duplicate transactions in Sharesight

Written by Kristen Lunman
Updated over a week ago

Why are my total returns different in Sharesight and Hatch?

Hatch and Sharesight calculate your total returns a little differently.

Written by Kristen Lunman
Updated over a week ago

Why don’t the numbers on my Sharesight FIF report match the Hatch FIF report?

There are a few reasons why your FIF income may look different in Hatch and Sharesight.

Written by Henry Jones
Updated over a week ago

Why is the average cost price of my shares different in Hatch and Sharesight?

Written by Kristen Lunman
Updated over a week ago

What happens if I disconnect my Hatch and Sharesight portfolios?

Hatch will no longer send your trades to Sharesight, but the information already in Sharesight won't change

Written by Kristen Lunman
Updated over a week ago

Account and password

How do I update my registered street address?

We can help update your street address - reach out to us!

Written by Tyren Temple
Updated over a week ago

How do I change my email address?

We can help change your email address - reach out to us!

Written by Tyren Temple
Updated over a week ago

How do I reset my password?

How to reset a forgotten password, or update your password

Written by Kristen Lunman
Updated over a week ago