Once we receive your NZD, it can take up to 3 business days for your money to be exchanged into USD and arrive in your Hatch account. Don't panic, it doesn't usually take that long! We exchange money at around 2pm every NZ business day, so often it's a LOT shorter (i.e overnight).

How to get your money as fast as possible:

The earlier in the day we receive your deposit, the higher the chance it will get to your Hatch account by the next morning. If your money hits our bank account before 1pm NZT, it will generally be in your Hatch account when you wake up the next day. Because there's a few factors involved, we can't promise this timeline, but we bend over backwards to deliver it!

What to expect while we exchange your money:
We'll email you updates and you'll be able to see it in your Transaction History report when it hits your Hatch account.

Did this answer your question?