If you deposit before 1pm on a business day
Your money should be ready to invest that same evening.
If you deposit after 1pm
If your money arrives in our bank account after our final exchange for the day (usually around 3pm), it'll land in your Hatch account the next business day.
We’ll email you as soon as your money is ready to invest. Note: While we work as fast as we can, some banks take a while to send us your money.
7 reasons why your deposit could take a little longer to land:
Good faith violations
If you have three good faith violations, your deposit won’t be ready to invest the same day - but it should be available to invest the next business day.Your unique reference wasn’t included in the deposit or was incorrect
If you make a deposit without your correct unique reference code, we won’t be able to process it straight to your Hatch account. Once we’ve confirmed your deposit with you, your money should arrive in Hatch the next business day.Weekends
We know weekends and holidays can be the perfect time to scroll through your watchlist and get inspired. But, we can only exchange deposits on business days in NZ, not during weekends or holidays. This means your weekend deposits won’t land in Hatch until Monday evening.Public holidays
On New Zealand public holidays, banks are on holiday too. This means deposits and withdrawals around these dates may be delayed. To ensure your deposit goes through before a public holiday, your funds must land in our banking by 10am on the business day before the holiday. See some examples here.
Manual processing
If we have to send money to the US the old fashioned way, instead of using whizzy technology solutions (which should be very rare).
Your first deposit didn't come from your personal bank account
If you didn't make your first deposit from a personal bank account, our team will need to confirm some details with you.
If you deposited from a personal bank account but we didn't receive enough information from the bank to confirm it's from you
For your very first deposit, we need to confirm that the payment has come from your personal bank account. If we can't, our team will need to confirm some details with you.
What to expect after you make a payment from internet banking
You’ll receive two emails from us. One is to confirm the exchange details of NZD to USD. And another when your deposit is in your Hatch account ready to invest. You'll also be able to see updates to your deposit in your account.
How to put your money to work faster
If you’re making your first deposit, make sure it’s from a personal NZ bank account that is in the same name as your Hatch account. You can use a joint bank account if your name is listed on the account - we may need extra info from you to confirm this. This is a one-off security check. After your first deposit has been made, you can deposit from any NZ bank account, or deposit USD directly
Deposit before 1pm on any business day. If we receive your money after 1pm, it’s unlikely to be exchanged until the following business day. (See how long it takes for different banks to get your deposit to us)
Go next level and maximise the benefits of auto-investing and dollar cost averaging by setting up an automatic payment from your bank into your Hatch account.
Important!
We allow you to invest your money before it’s actually landed in your Hatch account (settled). You can’t withdraw it until it actually lands, which is usually the next business day after you deposit.