If you deposit before 1pm on a business day

If you’ve deposited in the past, your money should be ready to invest that same evening. The first time you deposit into Hatch, there’s an extra security step so it’ll land early the next business day.

If you deposit after 1pm

If your money arrives in our bank account after our final exchange for the day (usually around 3pm), it'll land in your Hatch account the next business day.

We’ll email you as soon as your money is ready to invest. Note: While we work as fast as we can, some banks take a while to send us your money.

5 reasons why you deposit could take a little longer to land:

  1. First deposits:
    If you are making your FIRST deposit, we do a one-off security check to make sure your money has come from your personal bank account. Your money should arrive in Hatch early the next business day.

  2. Good faith violations
    If you have three good faith violations, your deposit won’t be ready to invest the same day - but it should be available to to invest early the next business day.

  3. Your unique reference wasn’t included in the deposit or was incorrect
    If you make a deposit without your correct unique reference code, we won’t be able to process it straight to your Hatch account. Once we’ve confirmed your deposit with you, your money should arrive in Hatch early the next business day.

  4. Weekends
    We know weekends and holidays can be the perfect time to scroll through your watchlist and get inspired. But, we can only exchange deposits on business days in NZ, not during weekends or holidays - so your weekend deposits won’t land in Hatch until Monday evening.

  5. Manual processing

    If we have to send money to the US the old fashioned way, instead of using whizzy technology solutions (which should be very rare).

What to expect after you make a payment from internet banking

You’ll receive two emails from us: one when your deposit lands in our NZ bank account, and another when it’s in your Hatch account ready to invest. You'll also be able to see updates to your deposit in your account.

How to put your money to work faster

  • If you’re making your FIRST deposit, make sure it’s from a personal NZ bank account that is in the same name as your Hatch account. You can use a joint bank account if your name is listed on the account - we may need extra info from you to confirm this. This is a one-off security check, then you can deposit from any NZ bank account, or deposit USD directly

  • Deposit before 1pm on any business day. If we receive your money after 1pm, it’s unlikely to be exchanged until the following business day. (See how long it takes for different banks to get your deposit to us)

  • Go next level and maximise the benefits of auto-investing and dollar cost averaging by setting up an automatic payment from your bank in your Hatch account.

Important!

We allow you to invest your money before it’s actually landed in your Hatch account (settled). You can’t withdraw it until it actually lands, which takes around 2 business days after you deposit.

Related articles:

What happens to my payments on Public holidays?

How do I deposit money in my Hatch account?

How long do withdrawals take?

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