IMPORTANT: Security is baked into everything we do, but keeping your money secure is your responsibility too: What you can do to keep your Hatch account secure


Is my data secure?

Before you sign up to Hatch, we’ll ask you to read and agree to our Hatch terms and privacy. There we outline what information we and our partners hold and why it’s needed.

It’s important you’re also aware that our partners, like our US broker DriveWealth, have their own privacy policies that describe how your personal information is kept safe, and that you’re comfortable with them.

All the data on Hatch is encrypted and securely stored with Amazon Web Services (AWS).

Is my money secure?

We work hard to keep your money secure and have multiple measures in place to take the time to verify who you are and identify potential fraudulent activity. This includes:

  • When you sign up to Hatch we ask for a few personal details to comply with New Zealand and US law - including your NZ driver’s licence, NZ passport or foreign passport - to know it’s you investing and not someone impersonating you.

  • When you want to withdraw your money from Hatch, it’s converted to NZD and can only be sent to your verified NZ bank account.

How we build security checks into Hatch

Security is built into every aspect of our platform and every new feature is reviewed and tested with that in mind. We don’t subscribe to ‘move fast and break things’, and use independent security partners to test our systems every few months to make sure we get it right.

We use automated security testing and are notified in the event of a common vulnerability exposure (CVE) on Hatch. Our partners that hold your money, shares and data follow the latest security practices and undergo regular security audits.

Need help?

Our friendly customer success team is on hand to help if you aren’t sure what to do and get 2FA sorted. If you have seen unusual behaviour on your account, contact us immediately at hello@hatchinvest.nz.

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