Security and Privacy | FAQs

Security and Privacy

How we keep your data and money safe.

8 articles in this collection
Written by Caitlyn Parker and Natalie Ferguson

Are my shares and money safe?

We work with world-class partners to protect your money and investments.

Written by Caitlyn Parker
Updated over a week ago

Is my money insured if you go under?

Yes, through the Securities Investor Protection Corporation (SIPC) in the US.

Written by Caitlyn Parker
Updated over a week ago

Is my data secure?

All data is encrypted and securely stored

Written by Caitlyn Parker
Updated over a week ago

I’ve forgotten my password, how do I reset it?

Written by Natalie Ferguson
Updated over a week ago

What can I do to make sure my Hatch account is secure?

Strong passwords and two-step authentication keep your Hatch account secure.

Written by Natalie Ferguson
Updated over a week ago

How do I set up two-step authentication for Hatch?

Two-step authentication keeps your account extra secure.

Written by Natalie Ferguson
Updated over a week ago

Can I generate codes for two-step authentication from more than one device?

Yes, just scan the QR code with an authenticator app on every device you want to use

Written by Natalie Ferguson
Updated over a week ago

I’ve lost my two-step authentication app! How do I sign in?

Written by Natalie Ferguson
Updated over a week ago