Security and Privacy | FAQs

Security and Privacy

How we keep your data and money safe.

8 articles in this collection
Written by Natalie Ferguson and Jaclyn Herr

Are my shares and money safe?

We work with world-class partners to protect your money and investments.

Written by Jaclyn Herr
Updated this week

Is my money insured if you go under?

Yes, through the Securities Investor Protection Corporation (SIPC) in the US.

Written by Jaclyn Herr
Updated this week

Is my data secure?

All data is encrypted and securely stored

Written by Jaclyn Herr
Updated this week

I’ve forgotten my password, how do I reset it?

Written by Natalie Ferguson
Updated over a week ago

What can I do to make sure my Hatch account is secure?

Strong passwords and two-step authentication keep your Hatch account secure.

Written by Natalie Ferguson
Updated over a week ago

How do I set up two-step authentication for Hatch?

Two-step authentication keeps your account extra secure.

Written by Natalie Ferguson
Updated over a week ago

Can I generate codes for two-step authentication from more than one device?

Yes, just scan the QR code with an authenticator app on every device you want to use

Written by Natalie Ferguson
Updated over a week ago

I’ve lost my two-step authentication app! How do I sign in?

Written by Natalie Ferguson
Updated over a week ago